Volunteer Time Off (VTO)

You can offer a VTO program that allows employees to request that their volunteer participation is counted as "on-the-clock" volunteering during regular work hours.

Work with your Customer Success Manager (CSM) to activate and set up VTO for your community. Get started with Volunteer covers the VTO settings your CSM manages for you.

VTO Eligibility

For volunteer hours to be VTO-eligible:

  1. The charity must be included in the VTO program.

  2. Participation must occur within the program eligibility dates.

  3. For events, the event creator must select the VTO eligible checkbox.

Eligible events have a VTO eligibility indicator on the opportunity page.

Note: Although the VTO eligible option may not appear when creating an event for an AYO benefiting organization, these events are always set to VTO-eligible.

Employees can apply for VTO when they participate in VTO-eligible volunteer activity. They can request VTO when signing up for an event, recording individual activity, or editing event participation.

Tip: You can require that employees answer a custom question set when they apply for VTO.

VTO Approval

VTO programs can be set to automatic approval, admin approval, or manager approval. This setting is configured by your Customer Success Manager when they set up your VTO program.

For communities using admin approval, admins can manage volunteer time off approvals from CSRconnect Admin Portal, Volunteer, VTO Approvals.

Manager Approval for VTO Requests

Managers can approve VTO requests from the CSRconnect community and do not need access to the CSRconnect Admin Portal.

  1. From the CSRconnect Community, navigate to Volunteer, VTO (label may vary between communities).

  2. Select Need Your Approval.

  3. For each request listed, select Manage Request.

  4. Select Approve Request or Decline Request. The VTO request is either approved or declined.