Usage Insights

Usage Insights allows designated users the ability to see the login and page view activity which has recently taken place within their community. This dashboard will educate client admins on which areas of the community are most visited by their users within a given date range. Data includes page views, total logins, employee visits, and more by community total and broken down by main features.

For example, use this report to:

  • Determine how many unique users visited the site for a specific initiative.

  • Identify which volunteer events or Engagement Elements are most popular.

  • Identify which countries were most active on the site during the last 90 days.

Note: This dashboard is built to exclude any login activity involving user impersonation.

You must have permission to access the Usage Insights dashboard in the CSRconnect Admin Portal. This is set in Manage Roles, Permissions, Dashboards, Insights, Can Access Usage Insights .

By default, the Usage Insights dashboard will display all values relative to the last 7 days of activity, but dates can be adjusted to include activity within the past 365 days from the current date . For example, if today's date is 3/24/2020, the dashboard will default to the last 7 days but you can adjust the start date back to 3/24/2019.

Select  About Page Views in the top-right of the screen to learn more about how page views are calculated.

  • Total Logins: The total amount of logins that have occurred.

    Note: This value may include multiple logins by the same employee.

  • Unique Employees: The total amount of unique employees that have made up these total logins

  • About Page Views Modal: This modal explains how page views are calculated across the same or multiple login sessions by the same user.

  • Insight Statements: This carousel displays top values for the most used feature, the most active location, and the most viewed Engagement Element.

  • Feature Usage by Page Views: The total number of page views for Volunteering, Giving, Groups, and Community.

  • Top 10 Locations by IP Address: The top 10 locations of users by IP location that have logged into the community in the selected time frame. 

    Note: This value may include multiple logins by the same employee.

  • Volunteering: Primary Page Views: Total page views within the Volunteer feature set: Search Opportunities, Event Page, Create Event, and Manage Event.

  • Volunteering: Top Events by Page Views: A list of the top 10 events that have been viewed within the community.

  • Giving: Primary Page Views: Total page views within the Giving feature set: Search Organizations, Charity Page, and Record a Fundraiser.

  • Giving: Top Organizations by Page Views: A list of the top 10 organizations that have been viewed within the community.

  • Groups: Primary Page Views: Total page views within the Groups feature set: Group Program View and Group Page.

  • Groups: Top Groups by Page Views: A list of the top 10 Groups that have been viewed within the community.

  • Top Engagement Elements by Page Views: A total page view count for each active Engagement Element within the community.