Add Refunds

A refund is a type of credit that is typically disbursed to the client by printing a check or by applying the refund to a charge balance. For example, when a client orders a product that is no longer available, you can subtract the amount from current charges and issue a check for the remaining balance.

1. To add a refund from a client's record , select Activity.

2. Next, select Add, Refund.

3. Enter the details you need, such as the amount, post info, refund date, and select the refund billing item.

   Tip: If you can't find the billing item you need, make sure its type is Refund. For more details, see Billing Item Types.

4. Under Distributions, specify credit and debit accounts, classifications using grants or transaction codes, and custom fields for reporting purposes. You can also select to distribute the information evenly or by percent. For more information, see Distributions.

   Note: The distributions you view are determined by the Use a single receivables summary account and never post applications business rule from Receivables, Settings. For more details, see General.

5. Add custom fields as necessary. For details, see Custom Fields.

6. Save the refund.