Add Refunds

A refund is a type of credit that is typically disbursed to the client by printing a check or by applying the refund to a charge balance. For example, when a client orders a product that is no longer available, you can subtract the amount from current charges and issue a check for the remaining balance.

1. From Receivables, Clients, open a client's record and select Activity.

2. Next, select Add, Refund.

3. Enter the details you need, such as the amount, post info, refund date, and select the refund billing item.

   Tip: If you can't find the billing item you need, make sure its type is Refund. For details, see billing item type.

4. Under Distributions, specify credit and debit accounts, classifications using grants or transaction codes, and custom fields for reporting purposes. You can also select to distribute evenly or by percent. For details, see distributions.

   Note: The distributions you view are determined by the Use a single receivables summary account and never post applications business rule from Settings, Receivables. For details, see general business rules.

5. Add custom fields as necessary.

6. Save the refund.