Onboarding Documents for Payment Assistant
To complete your Payment Assistant application and Payment Services agreement with REPAY, complete the following sections in order: organization information, executive sponsor information, banking details, and your agreement to Blackbaud's terms and conditions.
Organization Information
Corporate name, address, and contact information. It's important that the organization name and address you enter matches your articles of incorporation.
Doing business as (DBA) information. We use the DBA name and address, and the remittance phone and email for the payment's vendor remittance. For virtual cards and ACH payments, an email remittance is sent. For checks, the name and remit to address is displayed on the check.
Tip: Contact the Financial Edge NXT team within Blackbaud Customer Support if you need to update your remit to information after onboarding.
Federal tax ID number(s), business start date, and SIC code.
Beneficial ownership information, if applicable. Not all organizations have beneficial owners. If you don't, you can skip this section of the agreement.
Banking Details
Provide bank information for the account used to withdraw funds for payments. You select one primary bank account during onboarding. After setup, you can add more bank accounts.
Tip: To avoid ACH returns, give your bank REPAY’s ID 2820959731 to add to their allow list.
Submit one of the following bank-issued documents:
A voided check
A bank statement
A signed verification on bank letterhead
Documents must include only the account name, account address, routing number, and bank account number. If submitting a bank statement, provide a snippet showing just this information — balances, transactions, or other details should not be included.
Executive Sponsor Information
The executive sponsor is the individual with significant responsibility for managing the customer relationship (for example, a CEO, CFO, COO, managing member, general partner, president, vice president, or treasurer). Provide this information even if no beneficial owners are listed.
You must also provide personal information about the executive sponsor. This is required by the banking industry to verify your organization. In 2018, the Financial Crimes Enforcement Network (FinCEN) implemented the Beneficial Ownership Rule to combat money laundering and other illegal financial activity. REPAY, our payments technology partner, is federally regulated and must follow FinCEN guidelines.
Terms and Conditions
After you enter your organization, banking, and executive sponsor information, review Blackbaud's Terms and Conditions for Payment Assistant. The terms describe your responsibilities when submitting transaction instructions, how disputes are handled, and the role of REPAY as a third-party payment processor. When you're ready, select the checkbox to indicate that you've read and agree to the terms.
Payment Services Agreement
Review and accept the REPAY Payment Services Agreement, which governs how your payments are processed through REPAY and its partner bank. The agreement covers how vendor payment files are submitted, how the "for the benefit of" (FBO) custodial account works, and the terms for ACH, virtual card, and check processing. When you're ready, select the checkbox to indicate that you've read and agree to the agreement. This is the final step before you submit your application.
Information Verification Process
After you submit the agreement, REPAY completes the underwriting process and verifies your information. They contact you via email for clarification. If more documentation is needed, they email you from one of the following addresses:
ebiglin@repay.com
danderson@repay.com
cmeyer@repay.com
cbryant@repay.com
jskinner@repay.com
kburgan@repay.com
They also copy Blackbaud on the email (PaymentAssistant@blackbaud.com).
Documentation That May Be Requested
REPAY may request the following official documents during underwriting.
Business verification
Business license:
Articles of incorporation
Secretary of State documentation showing corporation as “Active”
Business address verification
Executed lease
Current utility bill
Business license
Current Google Earth photos
Merchant supplied photos (outside signage and interior)
Signer or beneficial owner address verification
Executed lease
Current utility bill