Onboarding Documents for Payment Assistant
The onboarding documents for Payment Assistant depend on your payment provider. With REPAY, you complete an application and Payment Services agreement. With BILL, you enter contact information and accept the terms and conditions in Financial Edge NXT, then complete enrollment with BILL.
Complete Onboarding Documents with REPAY
To complete your Payment Assistant application and Payment Services agreement with REPAY, complete the following sections in order: organization information, executive sponsor information, beneficial ownership information (if applicable), banking details, Blackbaud's terms and conditions, and the Payment Services agreement.
Organization Information
Corporate name, address, and contact information. It's important that the organization name and address you enter matches your articles of incorporation.
Doing business as (DBA) information. We use the DBA name and address, and the remittance phone and email for the payment's vendor remittance. For virtual cards and ACH payments, an email remittance is sent. For checks, the name and remit to address is displayed on the check. If a payment is unsuccessful, checks are returned to the remit to address. The remittance email and phone number default to REPAY because REPAY handles follow-ups.
Tip: Contact the Financial Edge NXT team within Blackbaud Customer Support if you need to update your remit to information after onboarding.
Employer Identification Number (EIN), business phone, business start date, website, and the type and nature of your business.
Executive Sponsor Information
The executive sponsor is the individual with significant responsibility for managing the customer relationship (for example, a CEO, CFO, COO, managing member, general partner, president, vice president, or treasurer). Provide this information even if you don't list beneficial owners.
You must also provide personal information about the executive sponsor. This is required by the banking industry to verify your organization. In 2018, the Financial Crimes Enforcement Network (FinCEN) implemented the Beneficial Ownership Rule to combat money laundering and other illegal financial activity. REPAY, our payments technology partner, is federally regulated and must follow FinCEN guidelines.
Beneficial Ownership Information
This step appears only if your organization's type of business isn't Not for profit and you don't select Yes for Exempt from FinCEN under organization information. You answer whether any owners own 25% or more of the organization. If you answer yes, enter each owner's information. If you answer no, you don't enter owners.
Banking Details
Provide bank information for the account used to withdraw funds for payments. You can enroll only checking or savings accounts. You select one primary bank account during onboarding. After setup, you can add more bank accounts.
Tip: To avoid ACH returns, give your bank REPAY’s ID 2820959731 to add to their allow list.
You must attach one of the following bank-issued documents to submit your application:
A voided check
A bank statement
A signed verification on bank letterhead
Documents must include only the account name, account address, routing number, and bank account number. If submitting a bank statement, provide a snippet showing just this information — balances, transactions, or other details should not be included.
Terms and Conditions
After you enter your organization, banking, and executive sponsor information, review Blackbaud's Terms and Conditions for Payment Assistant. The terms describe your responsibilities when submitting transaction instructions, how disputes are handled, and the role of REPAY as a third-party payment processor. When you're ready, select the checkbox to indicate that you've read and agree to the terms.
Payment Services Agreement
Review and accept the REPAY Payment Services Agreement, which governs how your payments are processed through REPAY and its partner bank. The agreement covers how vendor payment files are submitted, how the "for the benefit of" (FBO) custodial account works, and the terms for ACH, virtual card, and check processing. When you're ready, select the checkbox to indicate that you've read and agree to the agreement. This is the final step before you submit your application.
Information Verification Process
After you submit the agreement, REPAY completes the underwriting process and verifies your information. They contact you via email for clarification. If more documentation is needed, they email you from one of the following addresses:
ebiglin@repay.com
danderson@repay.com
cmeyer@repay.com
cbryant@repay.com
jskinner@repay.com
kburgan@repay.com
They also copy Blackbaud on the email (PaymentAssistant@blackbaud.com).
Documentation That May Be Requested
REPAY may request the following official documents during underwriting.
Business verification
Business license:
Articles of incorporation
Secretary of State documentation showing corporation as “Active”
Business address verification
Executed lease
Current utility bill
Business license
Current Google Earth photos
Merchant supplied photos (outside signage and interior)
Signer or beneficial owner address verification
Executed lease
Current utility bill
Complete Onboarding Documents with BILL
Note: Don’t see this yet? The ability to use BILL with Payment Assistant is currently in an Early Adopter Program (EAP) for some of our customers. Look for full support and general availability in a future release.
To complete your Payment Assistant onboarding with BILL, you enter contact information and accept the Payment Assistant terms and conditions in Financial Edge NXT, then complete enrollment with BILL, our trusted payments technology partner.
Contact Information and Terms and Conditions
In Financial Edge NXT, provide:
Primary contact first and last name
Contact email
Contact phone number
Then, review and accept Blackbaud’s Terms and Conditions for Payment Assistant. Blackbaud’s terms state that using Payment Assistant also requires you to accept BILL’s General Terms of Service.
BILL Enrollment and Identity Verification
Financial Edge NXT sets up your organization with BILL automatically, using the organization name and address on your Blackbaud account. You don’t need to re-enter this information, and you can’t edit it in Financial Edge NXT.
BILL’s hosted enrollment experience opens next, where BILL verifies your organization. You also add the bank accounts that fund your payments in BILL’s enrollment experience, so have your banking details available. Learn how to verify and link BILL bank accounts.
Name on Checks and Vendor Emails with BILL
With BILL, your organization’s legal entity name appears on checks and in the emails BILL sends to your vendors.
Your Responsibilities as a BILL Customer
When you use Payment Assistant with BILL, you agree to the following responsibilities:
Accept the applicable BILL terms, including BILL’s Terms of Service, Acceptable Use Policy, and Network Rules.
Provide accurate and complete verification information.
Use Payment Assistant only for permitted, lawful purposes.
Restrict access to authorized users.
Cooperate with BILL’s compliance requests.
BILL can monitor activity and place holds, set limits, or suspend or terminate access. BILL also publishes its security information and privacy notice.
After you submit enrollment, BILL reviews your information and contacts you if it needs more documentation.