Onboarding Documents for Payment Assistant

To complete your Payment Assistant application and Payment Services agreement, you'll need to provide the following.

Organization Information

  • Corporate name, address, and contact information. It's important that the organization name and address you enter matches your articles of incorporation.

  • Doing business as (DBA) information. We use the DBA name and address, and the remittance phone and email for the payment's vendor remittance. For virtual cards and ACH payments, an email remittance is sent. For checks, the name and remit to address is displayed on the check.

    Tip: Contact the Financial Edge NXT team within Blackbaud Customer Support if you need to update your remit to information after onboarding.

  • Federal tax ID number(s), business start date, and SIC code.

  • Beneficial ownership information, if applicable. Not all organizations have beneficial owners. If you do not, you can skip this section of the agreement.

Banking Details

Provide bank information for the account used to withdraw funds for payments.You select one primary bank account during onboarding. After setup, you can add more bank accounts.

Tip: To avoid ACH returns, give your bank REPAY’s ID 2820959731 to add to their allow list.

Submit one of the following bank-issued documents:

  • A voided check

  • A bank statement

  • A signed verification on bank letterhead

Documents must include only the account name, account address, routing number, and bank account number. If submitting a bank statement, provide a snippet showing just this information — balances, transactions, or other details should not be included.

Executive Sponsor Information

The executive sponsor is the individual with significant responsibility for managing the customer relationship (for example, a CEO, CFO, COO, managing member, general partner, president, vice president, or treasurer). Provide this information even if no beneficial owners are listed.

You must also provide personal information about the executive sponsor. This is required by the banking industry to verify your organization. In 2018, the Financial Crimes Enforcement Network (FinCEN) implemented the Beneficial Ownership Rule to combat money laundering and other illegal financial activity. REPAY, our payments technology partner, is federally regulated and must follow FinCEN guidelines.

Information Verification Process

After you submit the agreement, REPAY will complete the underwriting process and verify your information. They may contact you via email for clarification. If additional documentation is needed, they will email you from one of the following addresses:

  • ebiglin@repay.com

  • danderson@repay.com

  • cmeyer@repay.com

  • cbryant@repay.com

  • jskinner@repay.com

  • kburgan@repay.com

They will also copy Blackbaud on the email (PaymentAssistant@blackbaud.com).

Documentation that May Be Requested

REPAY may request the following official documents during underwriting.

Business verification:

  • Business license

    • Articles of incorporation

    • Secretary of State documentation showing corporation as “Active”

Business address verification:

  • Executed lease

  • Current utility bill

  • Business license

  • Current Google Earth photos

  • Merchant supplied photos (outside signage and interior)

Signer or beneficial owner address verification:

  • Executed lease

  • Current utility bill