Translate Custom Emails
System email templates are automatically translated by the system based on a user's language settings. However, custom email copies are not translated automatically. Instead, you can translate copies into other languages to accommodate international applicants.
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Navigate to the Settings > System Emails area.
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In the System Emails table, select the Show copies arrow icon next to the email template to view available copies.
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Select the ellipsis icon next to the copy and then Translate.
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In the Translation modal, select the language.
Note: You can identify existing translations by the green checkmark next to the language. An X icon appears next to any languages the email copy hasn't been translated into yet.
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Continue by entering your translated text into the Subject field, banner, email body, and Button text field (if applicable).
Note: Tokens - such as {{FIRST_NAME}} or {{ORGANIZATION}} - display in the default language. They're not automatically translated into the language selected even if you've provided translations for the rest of the email content.
Tip: To move the Insert Token toolbox, click on it and then drag and drop it in a new location on the screen.
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Save your changes.
After the translation has been added, you can preview how it appears to applicants by previewing the email and selecting the desired language.
Frequently asked questions (FAQs)
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It depends on the languages your organization has chosen to support. These are defined in the Settings > Client Settings area.
Note: A complete list of languages available in GrantsConnect is in the International FAQs.
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You'll follow the same steps for creating new translations. Refer to the steps outlined above to open the Translation modal and update the content.