Questions about Checkout

Tip: Register for a Checkout for Luminate Online workshop for a live walk through of these changes.

The new checkout experience is a combination of new merchant account settings and new form data elements that together provide a dynamic, and secure payment transaction for your donation forms. These updates require a Blackbaud Payment Services account to process and disburse credit and debit card payments.

In addition to credit and debit card, direct debit, and offline payments, the new experience also includes Apple Pay, Google Pay, PayPal, and Venmo digital wallets. We continue to support sustaining (recurring) payments, designated giving, giving levels, tributes, and premium fraud management.

You can use your current Blackbaud Payment Services and Blackbaud Merchant Services accounts. If you need to create accounts, see Getting Started with Blackbaud Merchant Services. Whether you are using new or existing accounts, you need to configure Payment Capabilities in Luminate Online.

Checkout is offered in two versions, modal and embedded. Checkout modal is an iFrame window that surfaces when the supporter is ready to make a payment. Checkout embedded is integrated into your form design.

• Centrally Managed Payment Methods: Every payment type you accept is available under one merchant account. A single account for direct debit, credit and debit cards, and digital wallets makes management easy and efficient.

• Centrally Managed Payment Processing: End-to-end donation flow from checkout to disbursement is available when using Blackbaud Merchant Services merchant accounts with the new checkout experience.

• More Payment Options: Checkout supports a wide range of payment methods, including Apple Pay, Google Pay, PayPal, Venmo, direct debit, and credit and debit cards.

  Note: Checkout currently supports single transactions with PayPal. Currently, Venmo only supports USD and single transaction processing.

• Improved Form Design: Forms are responsive and mobile-first. Get a modern and intuitive interface with either the embedded or modal checkout data element.

• No Downtime: Collect more with zero downtime.

• Optimized Payment Capture: More payment methods equal more choice, which translates to higher conversion rates raising your revenue. Blackbaud continually runs A/B tests to improve these conversion rates and optimize the donor experience.

• Reduced Processing Fees: See Fee Cover.

• Secure By Design: Checkout adheres to the highest standards of payment security. This ensures that all payment transactions processed meet rigorous security protocols, including encryption, tokenization, and secure data handling practices, and premium fraud management.