General Questions about Checkout
October 2025: What about other applications that process transactions, like eCommerce or event ticketing?Checkout is supported in all payment processing features in Luminate Online.
Does archiving old forms that still process recurring transactions impact those transactions?No. Changing forms to inactive/archived does not impact your scheduled recurring transaction processing.
Once a form processes a payment, the donation data is changed to a token within Luminate Online and used in an automated workflow process for charging and processing recurring gifts. The gift data is not tied directly to the form it was collected from.
Is there a difference between Unpublish and Archive?Archiving a page or a donation form means moving it to a separate section for storage or reference purposes, making it no longer active or visible on the main list. On the other hand, unpublished pages or donation forms are still in the system but are not currently viewable or accessible to the public.
When a page or donation form is archived, it is essentially being stored away, while unpublished items are simply not displayed but still exist within the system.
Do we have the option to not include or require a donor to complete reCAPTCHA?No. Currently, reCAPTCHA is required and provided by default for online forms that use the new checkout to collect payments.
Do browser pop-up blockers impact the checkout modal?No, the modal is a nested iFrame window that is not impacted by browser pop-up blockers.
Can we include fields such as anonymous and tribute on standard donation forms?Yes, you are now able to add all of the standard field selections in the same donation form that uses checkout.
What about tribute / memory donations and eCards?This experience remains as it is today. The only thing that will change is the payment section.
Is French-Canadian language supported?Yes, when your site is configured for MultiLocale and set to use French-Canadian language, supporters will see checkout screens using French-Canadian language.
Updated October 2025: Can I test my forms on a development site?Yes, but you must use a test configuration merchant account. See Blackbaud Integrated Payment Account Configuration.
We have programming to identify whether someone is on a mobile device, and it brings up the Legacy Blackbaud Checkout. Is that still possible with the new checkout?Yes, this functionality will be available.