Digital Wallet Questions about Checkout
Are digital wallets available with the new checkout?Yes! Checkout supports Apple Pay and Google Pay for single and recurring transactions. Initially, checkout will support single transactions with PayPal, with support for recurring PayPal transactions coming soon. Currently, Venmo only supports USD and single transaction processing.
Tip: To accept PayPal and Venmo transactions, link your PayPal business account to your Blackbaud Merchant Services account. See How to set up PayPal (and Venmo) with Blackbaud Merchant Services.
What browsers do the digital wallet payment methods require?Some payment methods, such as Apple Pay or Google Pay, require specific browsers. See the Supported browsers section in Digital Wallets.
How do refunds work for Digital Wallets in checkout?Most refunds function as they did previously, but with the new checkout feature, Luminate Online now offers Blackbaud Merchant Services integration with PayPal and Venmo. This means you can process PayPal and Venmo refunds directly within the Luminate Online admin interface, just like other digital wallets, ensuring the request is handled and data is synchronized.
It's best to process all refunds within Luminate Online, as it fully manages the refund request and ensures data synchronization, keeping totals accurate whether you're viewing data in Luminate Online or an external service like Apple Pay or Blackbaud Merchant Services.
If you issue a refund directly through Blackbaud Merchant Services or PayPal, the refund will not sync back to Luminate Online, leading to discrepancies in total amounts.
Will Apple Pay work without Safari?Supporters can pay with Apple Pay for one-time and recurring gifts when using a compatible Apple device with the latest version of iOS or iPadOS support, watchOS, or macOS supported versions.
Why can’t I see PayPal and Venmo on the recurring gift donation form?Currently, PayPal and Venmo are not available for recurring gifts. If you use a merchant account with a PayPal and Venmo configuration on a form that has recurring payments enabled, the PayPal and Venmo payment options are hidden.
Note: TeamRaiser Delayed Self Pledges process as recurring gifts. Therefore, PayPal and Venmo are hidden on TeamRaiser forms allowing Delayed Self Pledge.
Support for PayPal recurring gifts is coming soon.
Do we need to offer Apple Pay and Google Pay, and what are the fee differences?Apple Pay and Google Pay are only included when Digital Wallets are enabled. Apple Pay and Google Pay process at the same rate as credit cards in Blackbaud Merchant Services.
Feb 10: Why can’t I see PayPal and Venmo on forms for eCommerce, Ticketed Events, Personal Fundraising, and Donations Classic?Support for PayPal and Venmo in eCommerce, Ticketed Events, Personal Fundraising, and Donations Classic is coming in the March 25.2 release.