Fraud Management

Note: February 2025 Update: Fraud management is now handled by Blackbaud Merchant Services. See Checkout Fraud Management.

How Do I View the Fraud Management interface?

Navigate to Data Management > Fraud Management.

Note: If you do not see the Fraud Management option, follow the instructions in How do I enable Fraud Management?, and How do I assign permissions? above.

How do I manage the Fraud Management list?

1. Review the records marked as suspicious. You can search by decline reason, first name, or last name to quickly find specific records.

   

2. Take action on suspicious records in bulk or individually:

   To resolve a record, select the record check box and click the Confirm Selected as Valid button. The Active Detail status changes from Fraud Suspect to Known to Contact. Luminate removes confirmed records from the Fraud Management list.

   To remove the record without confirming, select the record checkbox and click the Remove Selected button. The status changes from Fraud Suspect to Removed as Fraud in the Active Detail field of the constituent record. The record moves out of theFraud Management list and is no longer displayed in active constituent lists.

   

Note: Constituents who make a successful transaction are automatically removed from this list.

Note: The Active Detail field does not sync to Raiser's Edge.