Reference: Delete, Export, or Rebuild Error Messages

Note: This topic is a historical document. While some connectivity errors may still show in Queue Problem Management, use Luminate Online integration in Raiser's Edge NXT to review and resolve integration errors. See Luminate Online integration in the Raiser's Edge NXT help.

After browsing a specific category of error messages in Queue Problem Management, you can delete, export, or rebuild all the error messages of a particular type or only the ones you select.

To Delete, Export, or Rebuild error messages

  1. Search QPM for a specific message type, or browse by category.

  2. Select the checkbox in the error description box to select all records of that error type, or select individual checkboxes to select only specific records within that error type.

    Note: If you click the Select All checkbox in the error description box, it will deselect any specific records you might have selected of other error types.

  3. Click one of the following buttons:

    • Delete to remove the error records from the system.

      Queue Problem Management now contains a default threshold limit of 50,000 errors. If you attempt to delete more errors than the threshold allows (including any errors you already have scheduled to be deleted in the queue), you will receive an error message advising you to either try the action at a later date or to delete a smaller number of errors at that time.

      Note: Deleting records does not resolve the error.

    • Export to create a CSV file of the selected error records that includes the following fields: Luminate Online ID, Universal ID, the system of origin for the record, the destination system for the record, object type, summary, and details.

      Note: Clicking Export does not remove the error records from QPM.

    • Rebuild to regenerate the XML message for a record and send it over the Luminate Service Bus again. (You would typically do this after making a change to the record in its system of origin.)

      Queue Problem Management now contains a default threshold limit of 50,000 errors. If you attempt to rebuild more errors than the threshold allows (including any errors you already have scheduled to be rebuilt in the queue), you will receive an error message advising you to either try the action at a later date or to rebuild a smaller number of errors at that time.