Nuclavis Text Messaging for TeamRaiser

Nuclavis is your RCS/MMS messaging tool, fully integrated with Luminate Online TeamRaiser, designed to help you reach participants at exactly the right moment. You choose the audience and craft the message, then schedule when it should be sent. Once configured, Nuclavis handles delivery automatically, so you can focus on strategy while your messages reach the right people at the right time.

Note: Nuclavis is also available through Luminate Online. In Luminate Online, you target your audience by Group ID instead of Event Program, Event, and Segment. See Nuclavis Text Messaging if you're working in Luminate Online.

Text Message Formats

Send your messages in two formats to reach as many constituents as possible.

  • RCS (Rich Communication Service): Delivers an enhanced messaging experience with rich media and interactive buttons.

  • MMS (Multimedia Messaging Service): Provides fallback content with images, personalization, emojis, and links.

Get Started with Nuclavis

To access Nuclavis Text Messaging:

  1. Log in to Luminate Online.

  2. Navigate to TeamRaiser.

  3. Select the Nuclavis tab.

  • If you don't have a Nuclavis account, select Contact Nuclavis to learn more.

  • If your organization has Nuclavis Messaging but your account isn't authorized to send messages, contact your P2P administrator to request access.

  • If your Nuclavis account is still being configured, contact Nuclavis for assistance.

  • If you have a Nuclavis account and it's configured, see Create and Send a Text Message.

After you send a message, see Run Text Message Reports to review its performance.

Create and Send a Text Message

  1. Under Related Actions, select One-Time Text Messages, then select Add Text Message.

  2. Enter an Internal Name. Use this name for internal tracking and reporting.

  3. Enter a Body Message of up to 500 characters. Emojis count as two characters each. Custom fields and URLs count as 15 characters each.

    1. Select the link icon to insert a URL.

    2. Select the smiley face icon to add emojis.

    3. Select the magic wand icon to insert Personalization.

    Note: The link and personalization options are configurable during your onboarding with Nuclavis.

  4. Select Include a File to upload an image, video, or audio file, or select No File to skip this step.

    • The maximum file size is 1MB.

    • Use the recommended image size of 1,140 x 764 pixels.

    • Leave about 25% padding at the top and bottom of the image and 10% padding on each side to prevent cropping.

  5. Select recipients for your message:

    • Event Program: Select the appropriate event program from the list.

    • Event Season: Select the current event season.

    • Event: Select one or more events that should receive the message.

    • Segment: Choose whether to send the message to All Participants or Team Captains.

  6. Select Send Now to send the message immediately, or select Schedule to choose a future date and time. Scheduled messages use Central Time (CT).

  7. Select Preview to verify how the message will appear. Use the preview to:

    • Review the message body with personalization fields populated.

    • View the attached media, if included.

    • Verify that personalization fields appear as expected.

Select Save to prepare the message for sending, or select Cancel to discard your changes.

Run Text Message Reports

Available Reports

  • Performance Summary Report: Compare message performance across campaigns.

  • Performance Details Report: View recipient details, delivery status, message type, and user actions such as click-through and unsubscribe.

  • Recipient Activity Report: Track all messages sent to a specific user, including actions taken.

Run a Report

  1. Under Related Actions, select Reports.

  2. Select a report type, then select Next.

  3. Apply filters:

    • For a Performance Summary Report or Performance Details Report:

      • Event Program: Select the event program from the list.

      • Event Season: Select the event season.

      • Event: Select All Events or Specific Events.

      • Message: Select the message to include in the report.

      • From and To: Select the date range for the report.

    • For a Recipient Activity Report:

      • Constituent ID: Enter the constituent ID, if known.

      • Mobile Number: Enter the recipient's mobile number.

      • From and To: Select the date range for the report.

  4. Select Generate Report to display the results.

  5. Select Report Results to view the generated report. After the report finishes processing, select View, Download, or Delete to manage it. Each report also shows the date and time it was generated.

  6. To filter the list, enter a term in the search box, then select Search. Select Show All to clear the search and display all reports again.

  7. Select Refresh Results to update the list with newly generated reports.

  8. Select Download to export a report as a CSV file for further analysis.

Practical Tips

  • Increase engagement with personalization and emojis.

  • Attach rich media for a more interactive experience.

  • Schedule messages to align with event milestones or deadlines.

  • Regularly review performance reports to optimize future communications.