Nuclavis Text Messaging

Nuclavis is your RCS/MMS messaging tool, fully integrated with Luminate Online, designed to help you reach participants at exactly the right moment. You choose the audience and craft the message, then schedule when it should be sent. Once configured, Nuclavis handles delivery automatically, so you can focus on strategy while your messages reach the right people at the right time.

Note: Nuclavis is also available through TeamRaiser. In TeamRaiser, you target your audience by Event Program, Event, and Segment instead of Group ID. See Nuclavis Text Messaging for TeamRaiser if you're working in TeamRaiser.

Text Message Formats

Send your messages in two formats to reach as many constituents as possible.

  • RCS (Rich Communication Service): Delivers an enhanced messaging experience with rich media and interactive buttons.

  • MMS (Multimedia Messaging Service): Provides fallback content with images, personalization, emojis, and links.

Get Started with Nuclavis

To access Nuclavis Text Messaging:

  1. Log in to Luminate Online.

  2. Go to Messaging and select Nuclavis.

  3. Under Related Actions, select One-Time Text Messages or Reports.

  • If you don't have a Nuclavis account, select Contact Nuclavis to learn more.

  • If your organization has Nuclavis Messaging but your account isn't authorized to send messages, contact your administrator to request access.

  • If your Nuclavis account is still being configured, contact Nuclavis for assistance.

  • If you have a Nuclavis account and it's configured, see Create and Send a Text Message.

After you send a message, see Run Text Message Reports to review its performance.

Practical Tips

  • Increase engagement with personalization and emojis.

  • Attach rich media for a more interactive experience.

  • Schedule messages to align with event milestones or deadlines.

  • Regularly review performance reports to optimize future communications.