Upgrade Managers to Administrators

Administrators can update a user's role from Manager to Administrator in the User Management area. This allows them to manage users, update disbursement information, and access other functionality previously not available to them.

Tip: It's recommended to only added users as Administrators if they're in a financial role, on the management team, or an office leadership team member. For more information about these roles, see About User Roles and Permissions.

  1. Navigate to https://nonprofit.yourcause.com. Sign in to NPOconnect by entering your email and then log in with your Blackbaud ID (BBID) account.

  2. Select User Management in the navigation and then Administrators and Managers.

  3. Select Edit user (pencil icon) next to the user you want to update.

    In Administrators and Managers, select Edit user next to the Manager you want to update.

  4. In Edit User, select the Administrator role.

    In Edit User, select the Administrator role.

  5. Select Save to update their role.

Once completed, the user's role will change from Manager to Administrator. No further approval is required.

Tip: If you are in a Manager role with no Administrators registered for your organization, see Request Role Change - Manager to Administrator for instructions on submitting a role change request.