Merchant Accounts

A merchant account is provided by a bank or payment processor and enables you to accept payments and receive disbursements of funds. You may need multiple merchant accounts if:

  • You accept more than one currency

  • Payments need to go to separate bank accounts

  • Supporters need to see specific information on their credit card and bank statements, such as your local affiliate's name or contact info

  1. From the Admin section of Blackbaud's website, select Settings, Merchant accounts.

  2. Select Add account, then choose Blackbaud Merchant Services.

    Note: Support for third-party payment gateways varies by Blackbaud solution. Additional fees apply. For more information, see Supported Gateways and Interconnect Fees.

  3. Enter required details and configure settings. For Blackbaud Merchant Services accounts, you also create login credentials.

    Tip: For a detailed list of requirements based on currency and location, see Merchant Account Requirements.

  4. When finished, select Save.

After you add a merchant account, add at least one account configuration to accept payments.

Note: New accounts can process payments immediately, but Blackbaud holds deposits until verification is complete. Verification takes up to two business days after you submit.

The Blackbaud Merchant Services Web Portal provides a convenient place for you to view and manage your organization’s Blackbaud Merchant Services account activity. From the web portal, you can manage transactions, run reports, order payment terminals, update account info, and more. For more information, visit Blackbaud Merchant Services Help.