Online Registration Form Confirmations

From the registration form designer, under Confirmations, set up the email that the registrant will receive as soon as they complete their registration. It contains details about the event, their registration, and information about anyone else in their party.

You can also set a confirmation page, set up email notifications to alert your staff members each time a registration is completed through this registration form, and allow registrants to add the event to their calendars.

To access the designer, open an event record. Under Online registration forms, add or edit a form. Then, select Confirmations.

To help keep your branding consistent, you can show registrants a page on your organization’s website after they complete online registrations. Otherwise, registrants see the default confirmation page. Under Confirmation page, select Redirect registrants to a web page on my organization’s website and enter the URL.

If you published your form before June 25, 2021, you must also select Publish, copy the HTML code, and embed it on your website again.

Note: Transaction details are only available on the default confirmation page.

  1. Under Email subject, enter a subject appropriate for the event. Consider including the event name and your organization's name so the email is easily identified and not confused for spam.

  2. Under From name, enter the appropriate name for this email, such as the name of the president of your organization.

  3. Under From email, enter your organization's email address that you want to display in the From field of the email.

    Tip: To learn how to avoid SPAM traps and show mailbox providers that your domain is a legitimate sender, see the industry best practices in our Email Resource Center.

  4. Under Reply-to name, enter the name of the person at your organization who will respond if the registrant replies with inquiries.

  5. Under Reply-to email, enter the email address of the person at your organization who will respond if the registrant replies with inquiries.

  6. Under Email message body, select Open email designer to add email content to send to the registrant. For more information, see Email Builder.

    Tip: Email confirmations are a great way to thank someone for registering for your event. Be sure to include event specific info - Do they need to present their email at the event? Who can they contact for accessibility purposes? Is parking limited? Suggest ride shares or public transportation.

    Warning: Do not remove the Registration Details merge field from the content of the confirmation email as this field contains important event information as well as the Transaction ID and Registration ID fields that the registrant can reference when contacting your organization with questions regarding their registrations or troubleshooting issues. For more information, see Online Registration Merge Fields.

  7. To save email content, select Save and Close.

  8. Click Next. As soon as the registrant submits their registration, the email is queued up and will be sent in a few minutes.

    Note: The confirmation email is only sent to the host, the person selected under Billing and Payment.

To send an email notification for each registration completed through the registration form, add your organization's staff email addresses under Registration notification. The email's subject line displays: Notification of registration for <registration form name>.

Note: You can only enter 10 email addresses to receive registration notifications.

By default, registrants can download events to their personal calendars after they complete online registration forms. To download an event’s information, including the name, dates, and times, a registrant selects Google Calendar, Outlook, or iCalendar from their on-screen or email confirmation. Then they open the app they selected and save the iCalendar (.ics) file to the calendar.

Note: If an event doesn’t have times set, it downloads to calendars as an all day event.

To disable the calendar option, such as when an event is virtual or not time-based, or the dates and times from your organization’s time zone would confuse registrants in other geographic areas, clear Allow registrants to add to a calendar.