FAQ for Livestream Fundraising

Our widgets and overlays work with any streaming software. Popular options include Twitch, Facebook Gaming, and YouTube Live, but you can use any streaming software.

To display a Donate button instead of a donation link URL, create an image for the Donate button, then add a hyperlink to the image. Use your broadcast software to add the image to your donation page.

See Donation link.

First, customize your progress bar, then use your broadcast software to add the overlay to your livestream. The progress bar tracks the amount you've raised toward the goal that's defined in your Participant Center.

See Progress bar.

Your goal amount is set in your Participant Center.

If your progress bar shows a goal of $0, open your Participant Center and set a fundraising goal. The goal amount will sync to your widget.

In the Participant Center, you can replay a donation alert at any time to highlight specific donations, including donations that came in before starting your livestream.

Select the Donations tab, find the donation you want to replay, then click Replay to launch the alert during your livestream.

When donations come in, you can set sounds and images to accompany the donation notification on the screen.

If the sounds or images aren't working, verify that the audio file and image file are linked to from a secure, publicly available source. Local files or files uploaded to your Participant Center are not considered publicly available.

See Alert box

Livestream tools display in an iframe that requires 3rd-party cookies in your browser. To access the tools, enable 3rd-party cookies in your browser.

 

Google Chrome

1. Select the three-dot menu in the upper-right of the browser bar, and select Settings.

2. Select Privacy and security.

3. Select Cookies and other site data.

4. Select the option to Allow all cookies.

For more help, see Google Chrome.

 

Microsoft Edge (Chromium-based)

1. Select the three-dot menu in the upper-right of the browser bar, and select Settings.

2. Select Site permissions, then Cookies and site data.

3. Turn off the toggle for Block third-party cookies.

For more help, see Microsoft Edge.

 

Mozilla Firefox

1. Select the three-line menu in the upper-right of the browser bar, and select Options.

2. On the left, select Privacy & Security.

3. In the Enhanced Tracking Protection section, select Standard.

For more help, see Mozilla Firefox.

 

Apple Safari

1. Select Safari, Preferences.

2. Select Privacy.

3. In the Cookies and website data section, clear the Block all cookies option.

For more help, see Apple Safari.

Tip: Some browsers allow you to enable "some" cookies, which may or may not allow the iframe to display.