Save Money with Fee Coverage Options
Reduce the cost of online fundraising by using one of our fee coverage options in your online form.
-
Donor cover — lets donors cover the processing fee so 100% of their payment goes directly to you. We’ll automatically calculate the fee and add it to the gift amount. The full amount is tax-deductible.
-
Complete Cover™ — lets Blackbaud pay the fee for each transaction up to $3,000. In exchange, we ask the supporter to give toward Blackbaud’s service, which is not tax-deductible.
Note: In most solutions, you're responsible for paying the fee for each transaction equal to or greater than $3,000 through a Complete Cover-enabled form. For Optimized Donation Forms in Online Giving, donors can cover fees instead. For more information, see Fee Coverage in Online Giving Help.
First, set up a Blackbaud Merchant Services account. Then, while configuring your form, select a Blackbaud Merchant Services account and fee coverage option.
Create a Blackbaud Merchant Services account
Blackbaud Merchant Services is required to process payments with fee coverage. If you haven’t set up Blackbaud Merchant Services, get started now.
Configure your online form
To raise more, select a fee coverage option for each form. For more information, see the related Help content for your form:
-
Blackbaud eTapestry — Create an online form or Set eStore Preferences
-
Blackbaud Raiser's Edge NXT — Donation form details or Registration forms
-
Luminate Online — Configure a Donation form to add donor cover in Blackbaud Checkout
-
Online Giving — Donation forms
Note: Your success is at the heart of what we do! You may find different versions of donor and Complete Cover displayed during the payment process. We’re constantly testing the experience to increase conversion rates and improve satisfaction.
View amount saved in the Blackbaud Merchant Services Web Portal
In the Blackbaud Merchant Services Web Portal, you can view the associated fee amount and coverage for all individual transactions by creating a list to report on each fee coverage option or adding fee coverage columns to existing lists.
How to report on transactions in when your organization, donors, or Blackbaud paid the fees
-
From Transactions, Transaction lists, select an existing list or build a new one.
-
Select Filter.
-
Select Fee coverage and your desired option.
-
Select Apply filters.
-
Select Columns. Search for and select the desired fee columns.
-
Select Apply changes to view results.
Tip: Drag and drop the order of the columns as needed.
-
Save changes to the new or existing list. Export and download the list if needed.
Tip: From Reports, Transaction totals, you can download the Transaction totals report. In the Fee column, view how much was charged for each transaction.
View amount saved in your Blackbaud solution
-
From eTapestry, you can view, report, and query on the transactions with fees covered. For more information, see Blackbaud Payment Processing Fees in eTapestry Help.
-
From Raiser's Edge NXT, you can view the coverage for each one-time and recurring transaction by viewing the gift’s record. For more information, see Fee Coverage in Raiser's Edge NXT Help.
-
From Online Giving, you can view the amount saved across all your forms by viewing the Summary. For more information, see Fee Coverage in Online Giving Help.