Save Money with Fee Coverage

To reduce the cost of online fundraising, Blackbaud offers two fee-cover models:

  • With Complete Cover™, Blackbaud pays the fees for eligible transactions up to a total of 3,000 in your home currency. In exchange, we ask the donor to optionally give toward Blackbaud’s service. When Complete Cover is enabled on a form, even if a donor decides not to give extra, processing is free to your organization.

  • With donor cover, donors can choose to cover the processing fees for eligible transactions so that 100% of their payment goes directly to you. We automatically calculate the fee and add it to the gift amount.

From the Blackbaud Merchant Services Web Portal or your Blackbaud solution, you can view the amount saved on processing fees.

Video: Watch an on-demand video that explains the differences between Blackbaud's fee-cover models.

Enable fee coverage

Learn how to enable Complete Cover or donor cover on your online forms:

Transactions eligible for fee coverage

A transaction’s eligibility for Complete Cover or donor cover depends on several factors, including form type, gift type (one-time or recurring), payment method, and transaction amount. Learn about transaction eligibility for your solution:

Note: You can refund transactions made with Complete Cover through the Blackbaud Merchant Services Web Portal. However, to ensure accurate totals in reports, you should only process refunds through the web portal if your Blackbaud solution doesn't support refunds.

Refund transactions with fee coverage

From your solution

Refer to your solution's help documentation for exact steps and availability.

From the Blackbaud Merchant Services Web Portal

The web portal supports both full and partial refunds for transactions made with donor cover or Complete Cover.

Warning: When you refund a transaction through the web portal, no corresponding refund appears in your Blackbaud solution. To ensure accurate totals in reports, only issue refunds through the web portal if your solution doesn't support refunds.

  1. From Transactions, Transaction lists, open a list and locate the transaction.

  2. From the transaction's menu, select Refund.

    1. For transactions made with donor cover, enter the amount to refund.

    2. For transactions made with Complete Cover, choose whether to refund:

      • The amount toward Blackbaud only

      • The full amount

      • A partial amount

        Note: If you select Refund partial amount, choose whether to include the amount toward Blackbaud, if applicable.

  3. Select Refund.

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