Blackbaud Integrated Payments for New Users

If you’ve joined an organization that already uses Blackbaud Integrated Payments, this guide helps you understand your existing accounts, available features, and where to find training and support.

About the Blackbaud Payment Service

Blackbaud Payment Service is a PCI DSS–compliant vault for storing and processing credit cards. Organizations and Blackbaud solutions use it to:

  • Securely store credit card, bank account, and merchant account information.

  • Replace credit card numbers with reference tokens in your database.

To connect with payment gateways such as Blackbaud Merchant Services, you need a Blackbaud Payment Service account.

About Blackbaud Merchant Services

Blackbaud Merchant Services is Blackbaud’s end-to-end payment processing solution. It acts as both a credit card gateway and processor, supporting multiple currencies, including U.S., Canadian, Australian, and New Zealand dollars, British pounds, and Euros.

With Blackbaud Merchant Services, you can:

  • Process credit cards, direct debits, and wallets such as Apple Pay and PayPal.

  • View bank deposits and transaction reports for reconciliation.

  • Keep recurring card data current with Credit Card Updater.

  • Reduce costs by letting donors or Blackbaud cover processing fees.

  • Process payments on the go with Blackbaud MobilePay Terminal™.

  • Stay protected against card fraud.

Training: To learn more, complete the free Blackbaud Integrated Payments Learning Path from Blackbaud University.

The Blackbaud Merchant Services Web Portal uses Blackbaud ID for easier access with more security. From the portal, you can view transactions, run reports, and verify your settings.

  1. Log in to Blackbaud.com with Blackbaud ID. For more information about Blackbaud ID, see our Frequently Asked Questions.

  2. Select Merchant Services from the main menu.

There are three requirements to process payments with Blackbaud Merchant Services.

1 — Merchant accounts

Blackbaud Merchant Services uses merchant accounts to receive and hold funds from your supporters. After Blackbaud Merchant Services receives funds from the card holder’s bank, it deposits them into your merchant account. The funds then transfer to your bank account, known as a disbursement or payout.

Organization admins can create, view, edit and delete merchant accounts by logging into Blackbaud.com and navigating to Admin, Settings, Merchant accounts.

2 — Account configurations

Each Blackbaud Merchant Services account is configured for credit card types, process mode (live or test), and fraud settings.

To view your existing account configurations or create a new one, log into the Blackbaud Merchant Services Web Portal. From Settings, expand Account configurations.

For more information, see Manage Account Configurations.

3 — Connect your account to your Blackbaud solutions

To handle payments with your Blackbaud solutions, you need to provide your Blackbaud Payment Service and Blackbaud Merchant Services information.

For more information, refer to Help for your Blackbaud solution.

Use Blackbaud MobilePay Terminal, to process credit card payments anywhere, anytime. Whether you’re at an off-site event or away from the office, all you need is a wireless or data connection and a payment terminal.

To order a device and get started, see Get started.

You can set up as many Blackbaud Merchant Services accounts as you need. There is no charge or monthly service fee.

For more information, see Manage Multiple Accounts.

The reports available in the Blackbaud Merchant Services Web Portal help you keep track of activity within your account, reconcile disbursements to your bank, and compare transactions across Blackbaud solutions. Use our pre-formatted reports to assist with internal reconciliation workflows and financial auditing.

For more information about reconciling your disbursements, see the available Reports.

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