My Giving

You can use the My Giving page to view your donation activity, match programs, and donation history.

Tip: You can add a custom message banner to this page.

Donation Types

Credit Card

These are donations made using a credit card method. Default credit card types that we currently acknowledge are Visa, Discover, Amex, Apple Pay, and Visa Checkout (Wallet).

Note: Individual processors, such as CanadaHelps, may support fewer credit card types.

The maximum credit card donation you can make is $50,000.00, and the minimum you can make is $10.00.

Recurring pledges

These are donations made using a credit card that automatically charges a donation amount at scheduled intervals. Available donation cadences are Weekly, Monthly, Quarterly, and Semi-Annually.

Warning: Recurring credit card donations won't automatically retry if the donation fails to complete. Donors must update their payment method or create a new transaction if they want to continue giving.

At this time, there are certain limitations for recurring credit card donations. Recurring credit card donations:

  • Are only supported for U.S.-based charities that use the BBGF processor

  • Are only supported for clients using BBIP-supported flows

  • Don't roll over to new campaigns

  • Can’t be segmented or excluded independently from credit card giving

  • Can’t be excluded via rules or buckets like recurring payroll pledges

  • Can’t be imported

  • Can't be excluded from, or uniquely included, in Credit Matching Gift programs

  • Can't be excluded from, or uniquely included, in Giving Campaign

  • Can't be excluded from, or uniquely included, in Give EEs

  • Can't be excluded from Peer to Peer Fundraising

  • Can't be excluded from, or uniquely configured, in Participation Levels

Failure scenarios

Users receive email notifications for failed or canceled pledges. The following are reasons a user may have a recurring credit card donation canceled.

  • The user was removed from the HR file.

  • The credit card entered declined the transaction.

  • The receiving charity has a change in eligibility status.

  • The user’s organization changed transaction revenue model settings.

Payroll Program

Recurring pledges

These are donations made using a payroll program that automatically deducts donations from employees' paychecks. Contact your CSM to set up a payroll program.

One-time pledges

This is a donation made using a payroll program that automatically deducts a donation from an employee's paycheck. This donation type has a one-time date. Contact your CSM to set up a payroll program.

Offline

These are donations made outside of the application and are retroactively entered.