Document Intelligence - Email Errors

Note: Don't see this yet? This feature is in Limited Availability (LA) and is releasing in waves. During the LA, we'll review and implement participant feedback to prepare for general availability.

When an email in your Payables inbox can't generate an invoice draft, it display in the list of errors for you to quickly understand and correct. Open the list from the Needs attention on the Payables Overview page.

Select an email view.

• Reason for error — Explains why Document Intelligence couldn't process the email. Common reasons include an unapproved sender, a missing or unsupported attachment, or an attachment that exceeds the size limit.

• Take action — Describes next steps, such as asking the sender to resend the invoice or adding the sender to your approved senders list.

• Email details — Shows the date received, subject, and attachment from the original email.

After you address an error, select Mark as reviewed to move to the next item. To clear all unresolved errors, select Mark all as reviewed.

Warning: Mark all as reviewed clears every unresolved error for your organization and can't be undone.

Reviewed errors remain in your email history. This workflow doesn't resend, reprocess, or delete the original email.