Payment Assistant Processing Timeline
Payment Assistant, available in Financial Edge NXT, is powered by Blackbaud and supported by REPAY, a trusted payments technology platform. REPAY assists with disbursement functionality by issuing approved payments to vendors according to a defined timeline. Once a payment run is approved, REPAY follows a structured process to withdraw funds and deliver payments.
Payment Timeline Summary
| Day | Action |
|---|---|
| Day 0 | Payment run is approved before 5:00 PM ET. |
| Day 1 | Funds are automatically withdrawn from your bank account. |
| Day 2 |
Payment run is marked as “Funded” in Financial Edge NXT. Virtual cards are emailed to vendors. ACH files are processed overnight. Checks are sent for printing. |
| Day 3 |
ACH funds are available to vendors. Checks are mailed (typically arrive in 7–10 business days). |
Approval Cutoff Details
Payment runs must be approved before 5:00 PM ET to begin processing the next business day.
If approved at or after 5:00 PM ET, the withdrawal will occur two business days later.
Example
-
Approved at 5:15 PM ET on Monday → Funds withdrawn on Wednesday
-
Approved before 5:00 PM ET on Monday → Funds withdrawn on Tuesday
Recommended Wait Times Before Confirming Vendor Payment Receipt
Check payments – Send at least 7-10 business days before the due date to allow for delivery and processing. Payment Assistant waits 30 days for checks to confirm receipt of the check. If a check is still open after 30 days, contact Blackbaud Customer Support.
Virtual card payments – Payment Assistant waits 7 business days to see if a balance still exists on virtual card payments before follow-up.
ACH payments – If the vendor hasn’t received a payment processed via ACH after 3 business days (or 4 business days if submitted after 5:00 PM ET), contact Blackbaud Customer Support. You can also encourage the vendor to reach out to REPAY directly to confirm EFT details.
Note: We know that prompt payments are critical to your success! Therefore, we never hold a payment to allow time for the vendor to submit their required documentation. After the 1 day business hold is up on their funds, we send the payments. If a vendor hasn't completed ACH enrollment, a check is sent the first time and then they'll receive ACH for future payments.
Tip: Learn more about the Refund of Stale Payments for Payment Assistant.