Change a Vendor's Preferred Payment Method in Payment Assistant

If a vendor wants to update how they receive payments — such as switching from check to ACH — you can guide them through the process.

Initial Setup

When a vendor is first paid through Payment Assistant, they’re contacted by our partner, REPAY, to confirm their preferred payment method.

Note: When paying individuals using Payment Assistant, those payments follow a unique process that differs from the standard process for organizations and businesses. To learn more, see Paying Individuals with Payment Assistant.

  • Options: Virtual payment card, ACH, or check

  • Contact methods:

    • Phone: 801-679-6044 or 801-762-8772

    • Email: payableshelp@repay.com

REPAY acts as an agent of your organization during this outreach.

After the vendor confirms their preference, Payment Assistant automates future communications and disbursements. Learn more about the vendor onboarding experience.

Tip: Preview how vendors are contacted when payments are issued using Payment Assistant.

How to Change a Vendor’s Payment Method

If a vendor wants to change their payment method (e.g., from check to ACH):

Vendor needs to contact REPAY directly:

Optional: Ask the vendor to notify your organization after updating their preference with REPAY. This allows you to update your vendor records and confirm the change before the next payment run.