Configure System Emails

Blackbaud Grantmaking includes system email templates you can configure to send consistent communications at key points in your process.

Use system emails to standardize messaging, reduce manual follow-up, and make sure applicants and internal users receive timely updates.

System emails are tied to specific actions and workflow events. When configured, they automatically deliver the right message at the right stage of a program or form lifecycle.

Where to manage templates

To update template content and maintain reusable communications, start in Correspondence.

For form-related communications and context, review Form emails.

Configuration best practices

• Use plain, action-oriented subject lines so recipients immediately understand what to do next.

• Keep each template focused on one outcome, such as confirmation, request for action, or status update.

• Review template language on a regular schedule so dates, links, and instructions stay current.