Troubleshoot Login Issues
Click on the dropdowns below to resolve common issues encountered when logging in to GrantsConnect. If you're still unable to sign in after following the recommended steps, please contact GrantsConnect Support for assistance.

You may receive an error message when encountering issues during sign-in. These messages are listed below along with the recommended steps to resolve them.

This means either the email or password you entered during sign-in does not match the email or password in your account. To resolve this:
-
Check the spelling for both the email and password.
Warning: Your account will be locked for 10 minutes if you enter an incorrect password 3 times in a row. If you cannot remember your password, it is best to reset it instead of reentering it.

This means you have created your account but it has not been verified by entering the security code. To resolve this:
-
Search your inbox for the original verification email - Registration Confirmation (Applicants) or Welcome to GrantsConnect (Grant Managers). Then, click Get Started to confirm your email.
-
Click Resend account verification email... at the bottom of the Sign In page. Enter the email address associated with your account, and the system will send a new email to finish setting up and verifying your account.

This means you have already attempted to reset your password but did not follow the link in the Password Reset email to set a new password. To resolve this:
-
Check your inbox for the Password Reset email. Then, click on the link in the email to set a new password in GrantsConnect. For more information, see I need to reset my password.
Warning: The link in the Password Reset email expires after 1 hour. If you have not reset your password in that time, you will need to start the process again by returning to the Sign In page and clicking on Forgot your password?. Learn more.

This means you have attempted to sign in but did not enter the security code that is required to finalize login. To resolve this, see I'm seeing a request for a security code.

This means the security code you entered is incorrect. To resolve this:
-
Check the security code you entered against the code in the Verify Your Account email to ensure it's correct.
Note: For more information, see I'm seeing a request for a security code.
Warning: Your account will be locked for 10 minutes if you enter an incorrect code 3 times in a row. If you cannot find the correct email or do not remember the code, it is recommended to resend the code instead of reentering it.

This means it has been one year since your password was last updated and it has since expired. To resolve this:
-
Create a new password that meets the system's password requirements.

This means the incorrect email or password has been entered unsuccessfully 3 times. Your account will be locked for 10 minutes. To resolve this:
-
If you remember your password, wait for the account to unlock and reenter the correct password.
-
If you've forgotten it, reset your password.
Note: For more information, see I forgot my password.

This means you entered the security code incorrectly 3 times. Your account will be locked for 10 minutes. To resolve this:

This means you are attempting to log in to an inactive account. To resolve this:
-
Check the email entered to ensure you're signing into the correct account.
-
Contact your organization or GrantsConnect Support for further assistance.

This means we have recently updated our password requirements and the password for your account does not meet these requirements. To resolve this:
-
Create a new password that meets the new password requirements.

This means GrantsConnect encountered an issue when signing in. This does not mean that your email, password, or security code are incorrect. To resolve this:
-
Wait a few minutes and then try again.
-
Clear your browser's cache before trying again.
Note: If the problem persists, contact your organization or GrantsConnect Support for further assistance.

If you can't log in because you forgot the password linked to your account, it is recommended to reset your password. This can be done by clicking on the Forgot your password? link at the bottom of the Sign In page. A Password Reset email is then sent to your inbox, prompting you to follow the included link to set a new password. The link in this email expires after 1 hour.
-
For Applicants - Reset Your Password
-
For Grant Managers - Reset Your Password

Your password can be reset by clicking on the Forgot your password? link at the bottom of the Sign In page. A Password Reset email is then sent to your inbox, prompting you to follow the included link to set a new password. The link in this email expires after 1 hour.
-
For Applicants - Reset Your Password
-
For Grant Managers - Reset Your Password

If you attempted to reset your password, the link to set a new password is sent to your inbox in the Password Reset email. The link in this email expires after 1 hour. If you were unable to set a new password before it expired, it is recommended to restart the reset process to generate a new link and email.
Note: For more information, see I need to reset my password.

For security reasons, you are required to verify your account when signing in to GrantsConnect. Verification is done through Multi-Factor Authentication (MFA), a 2-step authentication process where a security code is sent to your email after entering your password. This code expires after 30 minutes. You must then copy the code and paste it into the Verify Your Account page. Once successfully verified, you can sign in to your account.
-
For Applicants - Verify Your Account
-
For Grant Managers - Verify Your Account
Warning: Do not close or navigate away from the Verify Your Account page in GrantsConnect when retrieving the code in the Verify Your Account email from your inbox. There is no way to return to this page once it's closed. Instead, open your inbox in a new page or in the email app. You will be required to generate a new security code before you can successfully verify your account.
Tip: After you've verified your account, you can choose to bypass verification for 30 days by selecting the Remember me option during login.

When verifying your account, your security code is sent to your inbox in the Verify Your Account email. This code expires after 30 minutes. If you were unable to verify before it expired, it is recommended to click on Resend my code to generate a new code and email.
Note: For more information, see I need to resend my security code to my inbox.

The security code that's sent when verifying your account may need to regenerated if you don't receive the email right away, you can't find the email in your inbox, or the code expires. This can be done by clicking on Resend my code at the bottom of the Verify Your Account page.
-
For Applicants - Resend Your Security Code
-
For Grant Managers - Resend Your Security Code
Note: If you've closed the Verify Your Account page before retrieving your security code, return to the Sign In page. From here, you will sign in again and go back through the verification process to generate a new security code and email.

When you're verifying your account, you should not close or navigate away from the Verify Your Account page in GrantsConnect to retrieve the code in the Verify Your Account email from your inbox. There is no way to return to this page once it's closed. Instead, open your inbox in a new page or in the email app. If your browser has been closed, you will be required to generate a new security code and email.
Note: For more information, see I need to resend my security code to my inbox.

If you do not see these emails in your inbox, please check your Spam, Junk, or Promotions folders as they may be there. If they aren't in these folders, your organization's email server may have blocked it. Ask your IT admin to allow email from noreply@yourcause.com
and add us to your Safe Senders List.

If your current password expires or we update our password requirements for GrantsConnect, you will be prompted to set a new password that meets these new requirements. The system requirements for passwords in the Grant Manager Portal and Applicant Portal include:
-
At least 12 characters
-
Contains a symbol
-
Contains both uppercase and lowercase letters
-
Contains a number
-
Must not contain your name or username
Note: This will be verified upon saving the password.
-
Must not reuse a previous password
Note: This will be verified upon saving the password.
Note: The issues and resolutions detailed in this article only apply to Applicants and Grant Managers that sign in with an email and password. If you're an SSO user, see Troubleshoot SSO Issues.