Troubleshoot Login Issues

When creating your Blackbaud ID account, a confirmation email will be sent to the email you provide to finalize setup. You should receive this email within a few minutes of the request. If it's delayed, you can troubleshoot email delivery using the steps below or see Article 72573: I did not receive the Blackbaud ID confirmation email or reset password email in the Blackbaud Knowledgebase.

1. Check that the email address provided when setting up Blackbaud ID is correct.

2. Check your junk or spam folder.

3. Contact your organization's IT admin to determine if your email server is blocked. The information you'll need to provide them is in Blackbaud ID FAQ > Missing your confirmation email?.

Tip: The confirmation email is only sent when you first create your account. If you're connecting an existing Blackbaud ID account to GrantsConnect, you won't be prompted to confirm your email.

There is no way to return to this page once it's been closed. Instead, you'll need to restart the sign-in process.

1. Return to GrantsConnect to enter your email address and select Sign in to navigate to Blackbaud ID.

2. On the Blackbaud ID Sign In page, enter your email address and follow the steps in the Sign in to GrantsConnect with Blackbaud ID (BBID) article.

3. In a new tab in your browser, open your inbox and retrieve the confirmation code.

4. Return to the tab with the Sign up > Confirmation code page and enter the code to finalize login.

If you can't log in because you forgot the password for your Blackbaud ID account, you can reset it on the Blackbaud ID sign-in page by selecting Forgot password?. For more information, see Blackbaud ID FAQ > Have an issue with your password?.

Blackbaud ID doesn't currently support the use of email for MFA. Instead, you must use either SMS text message or a mobile authenticator app on your mobile device. For more information about approved apps, see Blackbaud ID > Multi-factor authentication (MFA).

If you can't log in with MFA using your mobile authenticator app or SMS text messaging, see Blackbaud ID FAQ > Have an issue with multi-factor authentication?.

If you're having trouble creating a password, troubleshoot the following:

• Check that the password meets the requirements. These will be listed below the Password field. You can also find all requirements in this Knowledgebase Article.

• Check that the password entered in the Password and Confirm password fields match.

• Try using a different special character. Accepted characters include: ! @ # $ , % ^ & * _

Warning: You'll be prompted to reset your password after five failed login attempts. After 10 failed attempts, your account will be locked and you must reset your password to unlock it.

When you try to sign in to you Blackbaud ID account, you'll be prompted to reset your password if it's expired or your account has been locked. Instructions for resetting your password can be found in the Blackbaud ID FAQ.

Note: Blackbaud ID passwords expire after 180 days of inactivity.

You may receive an error message when signing in to GrantsConnect if your account is no longer active or there's an issue connecting to the server.