Troubleshoot Login Issues

This means either the email or password you entered during sign-in does not match the email or password in your account. To resolve this:

• Check the spelling for both the email and password.

• Reset your password.

Warning: Your account will be locked for 10 minutes if you enter an incorrect password 3 times in a row. If you cannot remember your password, it is best to reset it instead of reentering it.

This means you have created your account but it has not been verified by entering the security code. To resolve this:

• Search your inbox for the original verification email - Registration Confirmation (Applicants) or Welcome to GrantsConnect (Grant Managers). Then, click Get Started to confirm your email.

• Click Resend account verification email... at the bottom of the Sign In page. Enter the email address associated with your account, and the system will send a new email to finish setting up and verifying your account.

This means you have already attempted to reset your password but did not follow the link in the Password Reset email to set a new password. To resolve this:

• Check your inbox for the Password Reset email. Then, click on the link in the email to set a new password in GrantsConnect. For more information, see I need to reset my password.

Warning: The link in the Password Reset email expires after 1 hour. If you have not reset your password in that time, you will need to start the process again by returning to the Sign In page and clicking on Forgot your password?. Learn more.

This means you have attempted to sign in but did not enter the security code that is required to finalize login. To resolve this, see I'm seeing a request for a security code.

This means the security code you entered is incorrect. To resolve this:

• Check the security code you entered against the code in the Verify Your Account email to ensure it's correct.

• Resend your security code to your inbox.

Note: For more information, see I'm seeing a request for a security code.

Warning: Your account will be locked for 10 minutes if you enter an incorrect code 3 times in a row. If you cannot find the correct email or do not remember the code, it is recommended to resend the code instead of reentering it.

This means it has been one year since your password was last updated and it has since expired. To resolve this:

• Create a new password that meets the system's password requirements.

This means the incorrect email or password has been entered unsuccessfully 3 times. Your account will be locked for 10 minutes. To resolve this:

• If you remember your password, wait for the account to unlock and reenter the correct password.

• If you've forgotten it, reset your password.

Note: For more information, see I forgot my password.

This means you entered the security code incorrectly 3 times. Your account will be locked for 10 minutes. To resolve this:

• Request that a new security be sent to your inbox.

This means you are attempting to log in to an inactive account. To resolve this:

• Check the email entered to ensure you're signing into the correct account.

• Contact your organization or GrantsConnect Support for further assistance.

This means we have recently updated our password requirements and the password for your account does not meet these requirements. To resolve this:

• Create a new password that meets the new password requirements.

This means GrantsConnect encountered an issue when signing in. This does not mean that your email, password, or security code are incorrect. To resolve this:

• Wait a few minutes and then try again.

• Clear your browser's cache before trying again.

Note: If the problem persists, contact your organization or GrantsConnect Support for further assistance.