Troubleshoot Login Issues

When creating your Blackbaud ID account, you'll be sent a confirmation email to finalize setup. If you don't receive this email, take the steps below to troubleshoot the issue.

1. Double-check that the email address associated with your Blackbaud ID is correct.

2. Check your Junk or Spam folder.

3. Contact your organization's IT admin to determine if your email server is blocked. Refer to Blackbaud ID FAQ > Missing your confirmation email? for the information you'll need to provide to them.

If the steps above are unsuccessful, see Article 72573: I did not receive the Blackbaud ID confirmation email or reset password email in the Blackbaud Knowledgebase.

Note: You will only receive a confirmation email when first creating your account. If you're connecting an existing Blackbaud ID account to GrantsConnect, you will not be prompted for additional confirmation.

Once the Sign up > Confirmation code page has closed, you cannot navigate back to it without restarting the sign-in process. It's recommended to try signing in to Blackbaud ID again.

1. Return to GrantsConnect to enter your email address and click Sign in.

2. On the Blackbaud ID Sign In page, enter your email address and follow the steps to sign in to your account.

3. In a new tab in your browser, open your inbox and retrieve the confirmation code.

4. Return to the tab with the Sign up > Confirmation code page and enter the code to finalize login.

If you can't log in because you forgot the password for your Blackbaud ID account, you can reset it on the Blackbaud ID sign-in page. For more information, see Blackbaud ID FAQ > Have an issue with your password?.

If you can't log in with MFA using your mobile authenticator app or SMS text messaging, see Blackbaud ID FAQ > Have an issue with multi-factor authentication?.

You may receive an error message when encountering issues during sign-in. These messages are listed below along with the recommended steps to resolve them.

Your account is not active.

This means you are attempting to log in to an inactive account. To resolve this:

• Check the email entered to ensure you're signing into the correct account.

• Contact your organization or GrantsConnect Support for further assistance.

 

There was an error logging in

This means GrantsConnect encountered an issue when signing in. This does not mean that your login credentials are incorrect. To resolve this:

• Wait a few minutes and then try again.

• Clear your browser's cache before trying again.

Note: If the problem persists, contact your organization or GrantsConnect Support for further assistance.