Troubleshoot Login Issues

Refer to the topics below to resolve any issues you may encounter logging in to GrantsConnect. If you're still unable to sign in after following the recommended steps, contact GrantsConnect Support.


Additional resources

For any login issues not mentioned in this article, refer to the Blackbaud ID (BBID) Authentication resources. Additional information can be found in the Blackbaud ID documentation, including the Blackbaud FAQ.

Note: This article only applies to applicants and Grant Managers signing in to GrantsConnect using Blackbaud ID email address and password. For assistance with Single Sign-On (SSO), see Troubleshoot Single Sign-On (SSO) Issues.