Checkout

Our new checkout experience provides a dynamic, PCI v4.0-compliant, and secure payment journey for your supporters. Built to maximize conversions, checkout uses Blackbaud Merchant Services to process and disburse the funds.

Checkout is available in two versions, modal and embedded. Checkout modal is an iFrame, pop-up window that surfaces when your donor is ready to pay. Checkout embedded is integrated into your form design.

You can use your current Blackbaud Payment Services and Blackbaud Merchant Services accounts. If you need to create accounts, see Getting Started with Blackbaud Merchant Services. Whether you use new or existing accounts, you need to configure Payment Capabilities in Luminate Online.

We recommend you review:

• Checkout FAQs

• Luminate Online API for checkout

• Checkout API integration guide

Additional assistance to get started:

Tutorial: Update your Checkout Experience for Donation Forms gives an overview of the overall steps to be ready to take payments.

Training: eLearnings are available at Level Up with Luminate Online. You can also catch a recording of a workshop webinar to walk through payment changes.

Note: The full requirements of PCI 4.0 were enforced March 31, 2025. Your organization has its own PCI audit date to comply with the requirements. To ensure Blackbaud's compliance before our audit, we ran an Auto-Compliance Migration Script from May 1-16th to enforce updated payment processing. The script updated all unchanged forms with the checkout modal, potentially causing layout and processing changes. This script did not update API forms, which you must manually update. See Auto Migration FAQs.