Checkout FAQs

Updated March 13, 2025

Note: March 13 language update: The full requirements of PCI 4.0 will begin to be enforced on March 31, 2025. Your organization has its own PCI audit date to comply with those requirements. To ensure your organization is ready, update all of your payment forms before your PCI audit date. To ensure that Blackbaud is compliant before Blackbaud's audit, we will run an Auto-Compliance Migration Script from May 1-16th to enforce updated payment processing. The script will update all unchanged forms with the checkout modal, potentially causing layout and processing changes. This script cannot update API forms, which you must manually update. See Auto Migration FAQs.

Training: eLearnings are available at Level Up with Luminate Online. You can also catch a recording of a workshop webinar to walk through payment changes.

Select a category of frequently asked questions:

Note: Canadian currency support is available. To enable this support, upgrade your Participant Center. No further action is necessary.

How do I get started?

Existing Blackbaud Merchant Services accounts will complete these steps.

See Update your Checkout Experience for Donation Forms for detailed help.

  1. First, create a new merchant account. In Setup, Product Configuration, Merchant Accounts, select Create Account. In Blackbaud Merchant Services Checkout Account, select an account appended with "Checkout."

    Create Merchant Account screen to choose Checkout account

  2. Add either the Checkout modal or Checkout embedded to existing forms. (New forms automatically include the modal element.)

    Add Checkout modal data element on donation form screen

  3. Edit your campaign to use the new checkout merchant account from step 1.

    Note: If your existing campaign used a merchant account that was configured with a gateway to support Legacy Blackbaud Checkout, either create a new campaign or use a temporary merchant account.

 

 

 

About the new checkout

March 5: Auto-compliance migration now May 1

Setup

Payment processing

Digital Wallets

General

Customization

TeamRaiser

API

Reports

Fraud Management

Troubleshooting

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