Autoresponders for Donation Forms

Autoresponders are automated donation emails sent to donors based on specific actions they take, such as making a donation or setting up a recurring gift. These messages help you thank donors, confirm transactions, and keep them informed throughout their giving journey.

The following table lists the trigger for each donation form autoresponder. To customize these responses, see Customize a donation autoresponder.

Note: You can add an Organization Name through personalization on the Standard Donation Thank You, Donation Full Refund, and Donation Partial Refund autoresponders.

Note: This table does not include the Donation Classic autoresponders.

Autoresponder When it sends Recipient Notes
Donation Full Refund Administrator processes a full refund Donor who requested the refund Includes information regarding the refund
Donation Partial Refund Administrator processes a partial refund Donor who requested the partial refund  
Failed Sustaining Payment Notification System receives notification that a sustaining payment has failed Donor whose payment has failed This autoresponder:

  • Alerts donors that they need to update their payment information

  • Includes a link to the Donor Self-Service Center (if you use the feature)

  • Includes a person to contact in your organization
Installment Final Thank You System detects the final payment for an installment gift Donor Thanks the donor for the entire amount of their contribution
Installment Initial Thank You Donor makes the first payment of an installment gift Donor Includes the total to which the donor has committed, as well as the amount and date of the next payment
Installment Subsequent Thank You System detects any payment that is part of an installment gift, except the first or last Donor Includes the amount and date of the next payment
Next Installment Payment Notification System detects an installment gift payment due in five days for a plan with payments six or more months apart Donor Includes info about the upcoming payment, subscription terms, and how to cancel the subscription
Next Sustaining Payment Notification System detects a sustaining gift payment due in five days for a plan with payments six or more months apart Donor Includes info about the upcoming payment, subscription terms, and how to cancel the subscription
Standard Donation Thank You

Donor makes a standard single payment donation

Donor Includes a transaction summary that donors can print for their records; note that the default message is similar to the default onscreen thank you message
Sustaining Final Thank You System detects the final payment for a sustaining gift Donor Thanks the donor for the entire amount of their contribution
Sustaining Gift Cancelled Administrator cancels an ongoing gift Donor who requested the cancellation  
Sustaining Initial Thank You Donor makes the first payment of a sustaining gift Donor Includes the total to which the donor has committed, as well as the amount and date of the next payment
Sustaining Subsequent Thank You System detects a payment that is part of a sustaining gift, except the first or last Donor Includes the amount and date of the next payment