Update Sustaining Gift Payment Details

Updated March 2025

You can modify credit card, bank information, and billing address information for a recurring donor.

Tip: Recurring donors can manage their own updates when you offer a Gift Service Center for Donors.

  1. Go to Fundraising, Donation Management and select the Sustaining Gifts tab.

  2. Find the donor. Search by entering the first few letters of the donor's last name. More information narrows the results. Ensure any Constituent ID entered matches exactly.

  3. In the Action column, select the pencil (Edit) icon.

  4. Update the information:

  1. Select Enter New Credit Card.

    Enter a New Credit Card for sustaining donor

  2. Select Update Billing Information.

    Sustainer credit card update billing info

  3. Complete the fields in the classic Blackbaud Checkout modal.

  1. Select Enter New Bank Account.

    Enter new bank account for Direct Debit

  2. Select Update Billing Information.

  3. Complete the fields in the classic Blackbaud Checkout modal

  4. Select Update account.

  1. Select Modify Gift Amount.

  2. Enter the New Amount.

  3. Select Finish.

  1. Select Modify Gift Duration.

  2. Select either Forever or Fixed Number of Payments.

  3. Enter the number of future payments in the field displayed.

  4. Select Finish.

Note: If your Luminate Online instance is synchronized with a CRM, you can't change the duration of an existing sustaining gift from Forever to Fixed Number of Future Payments or vice versa. To change gift duration, cancel the existing gift and create a new one with the desired duration.

  1. Select Modify Gift Date.

  2. Change the date.

  3. Select Finish.

Tip: To prevent sustaining gifts from lapsing, the Credit Card Updater service automatically reissues credit card information for credit cards that have changed due to expiration or reissue.