Email Preview: Action Required To Claim Outstanding Donations (Returned Payment)

This email notification is sent to Prospective Organization users when one or more donations sent to your organization were returned due to an invalid disbursement address, and you need to register and update the address to resume payments.

Why You Received This Email

You received this email because a donation payment sent to your organization was returned by the postal service due to an invalid address, so further charitable disbursements have been suspended until a valid address is on file. You're listed as a prospective administrator for the organization, so YourCause is reaching out directly to help you register and update the disbursement address. You may receive this reminder several times over the coming months until you register or opt out.

Preview

Sample Email

Action Required Prospective Organization Prospect Outreach

Subject

Action Required to Claim Outstanding Donations

Message

Greetings:

We've sent one or more donations to [Nonprofit Name] (Registration ID [Registration ID], Charity ID [YourCause charity ID]) but the payment(s) were returned to us by United States Postal Service (USPS) due to a bad address. As a result, we have suspended any further charitable disbursements to your organization until a valid disbursement address is provided.

In order to claim the outstanding donations, it is required that a representative of the organization complete the registration in our nonprofit platform, The Blackbaud Verified Network , and update the Disbursement Address. This will ensure that payments are sent to the correct address and prevent forfeiture of funds due to failure to deposit timely.

What should you do now?

Please register for [Nonprofit Name] (Registration ID [Registration ID], Charity ID [YourCause charity ID]). If you have any questions during the registration process, please access the YourCause Nonprofit Help Desk > Registration Guide .

What's next?

After completing the registration and gaining access to your organization's profile (requests are reviewed within [number] hours), please review and update your organization's Disbursement Address .

Once the Disbursement Address has been reviewed and updated, please contact our Nonprofit Support Team at charity@yourcause.com to request reissue of your outstanding donations.

If you do not submit a Disbursement Address change in the Blackbaud Verified Network, disbursement will remain suspended and no further donations will be processed to your organization.

Please take these steps as soon as possible and follow up with us at charity@yourcause.com to prevent forfeiture of funds.

If this email is not applicable to you, you may opt out of further outreach.

All the best,
YourCause Support Team

About This Example

This preview shows the email content only. It does not display the formatting, branding, or layout recipients see when they receive the email. The text matches the email exactly, including spelling and grammar from the original message. Values in brackets are replaced automatically with information specific to your organization and its users.

Action required: First, go to Blackbaud Verified Network and register as an administrator for your organization. Then, after you're registered, review and update your organization's disbursement address. Next, contact Blackbaud Verified Network Support to request reissue of the outstanding donation(s).

Common Questions

Related Resources

Tip: Need to verify this email? If you're unsure whether this email is legitimate, sign in to Blackbaud Verified Network directly and check for the same notification or action in your account. Not receiving emails? See Troubleshoot Missing Emails.

For questions about your nonprofit's account or donations, contact the YourCause Support team.