View Donor Details

You can view donor information like name, email address, and company in the Giving > Payments and Transactions area of NPOconnect.

What to expect

  • Donor details like name and email address will not be shown if the donor elected not to share this information with your nonprofit.

  • Donations made anonymously will be listed as Anonymous. Name and email address are not available for these donations.

  • You can download transactions to view additional details like alternate recognition name and donor address, where available.

How to view your donor's name, company, and email address

  1. Navigate to https://nonprofit.yourcause.com. Enter your email and then select Sign in to log in with your Blackbaud ID (BBID) account.

  2. After signing in, select Giving in the side navigation and then click on the Payments and Transactions tile.

  3. From the Payments page, click on the icon to the right of the payment to view all transactions.

  4. On the Transactions page, you'll see all donations included in this payment. See the Donor column for information about the individual who contributed to your nonprofit. This includes:

    • Name

    • Company

    • Email address

    Tip: Due to the donor's privacy preferences, name or email address may not be available for all donations. Likewise, some donations may be listed as Anonymous if the donor elected to donate anonymously.

How to find the alternate recognition name

Donors may choose to provide an alternate recognition name to share with your nonprofit. You can find this by downloading your transactions.

  1. On the Transactions page, click on the icon. Select either Download CSV or Download Excel to continue.

  2. After downloading the file, open it and scroll right to view the Alternate Recognition Name column. This may be in or near column AK in the Excel file.

    Tip: You can direct your thanks to the alternate recognition name if no donor name is included.

How to find the donor's address

Donors may choose to share their mailing address with your nonprofit. If so, you can find this by downloading transactions to an Excel file.

  1. On the Transactions page, click on the icon. Select either Download CSV or Download Excel to continue.

  2. After downloading the file, open it and scroll right to view the Donor Address, etc. columns. This may be in or near column U in the Excel file.

Frequently asked questions

It may mean that there was an issue retrieving these details from YourCause CSRconnect. We ask that you wait and try again later. If the problem still persists, contact our team by completing the Nonprofit Platform Service Inquiry form.

 

We cannot share the donor's name and email address for anonymous donations.

 

Some donors may elect to share their address when making a donation. If they do, you can find this information by downloading the transactions to an Excel file and viewing the Donor Address columns. For more information, see How to find the donor's address.