What's New

This week, Raiser's Edge NXT released changes for customers as part of waved roll outs. The updates available to you are listed below. If you don't see any updates, don't worry! You'll receive them in a future wave.

The Chat for Blackbaud AI Prompt Library is now available — giving you a faster, more confident path to better results in Chat.

Instead of starting from a blank window and guessing how to phrase a question, you can begin with curated, ready-to-use prompts built around real fundraising, stewardship, and operations workflows. Use them as-is or adapt them to fit your situation.

Prompts are organized by category, including analytics and reporting, constituents and relationships, donor engagement, event management, gifts and pledges, opportunity and moves management, prospecting, stewardship and retention, strategy and best practices, and general assistance.

The way you phrase a question directly affects the quality of the answer you get back. The Prompt Library removes the guesswork, so you can spend less time figuring out what to ask and more time acting on what Chat surfaces.

We'll continue to add new prompts as we expand the library and as Chat for Blackbaud AI grows. Look for the New badge to quickly spot the latest additions to the library.

To better understand how donors reach your donation forms, you can now track UTM (Urchin Tracking Module) parameters using Google Tag Manager (GTM) and Google Analytics. When a donor opens a donation form with UTM values, GTM captures the parameters and sends them with donation form events to Google Analytics, where you can report on which campaigns, sources, and mediums lead to completed donations. This helps you connect giving activity to outreach efforts such as email and social media and evaluate campaign performance with greater confidence.

You can now manage campaign, fund, and appeal details directly from their associated records, making it easier to keep track of information and improve your financial oversight:

On a constituent record, you can link or unlink existing appeals and update certain appeal details, without impacting historical gifts or interactions. This update provides a more direct way to maintain accurate appeal associations for constituents.

Merges performed in Raiser’s Edge NXT web view now also merge linked Luminate Online constituent records, keeping data aligned across both systems without requiring a database view merge.

Action strategies help fundraisers show up prepared for the outreach they’re doing next. Instead of digging through records before a call, email, or meeting, action strategies pull together the most relevant donor context for actions due today or coming soon — so fundraisers can focus on the conversation, not last-minute research.

With action strategies, fundraisers can quickly see what’s changed, what matters most right now, and how to approach the outreach. Each action includes a personalized preparation guide that surfaces recent activity, key donor signals, communication preferences and consent, and related opportunities or cultivation plans. Action strategies can also generate optional content, such as talking points, agendas, or drafts, and provide clear recommendations — like whether to proceed, pause, or cancel — based on new context.

Action strategies are available by default to fundraisers who use Work Center in accounts with access to Premium features, with no setup required for eligible users. Action strategies require Blackbaud AI to be enabled and are designed to support confident, timely outreach while keeping fundraisers in control of their relationships.

Note: This What's New automatically appears after a new release so you know what's what. To receive this information as an email, subscribe to the blog.