View Portal User Activity Log

The User account activity log helps you troubleshoot sign-up and log in errors. For example, an error occurs when a constituent uses an email address linked to multiple records. The log provides details about errors and tips to resolve them.

To view the activity log:

  1. From Constituents, select Portal activity.

  2. View this week's summary under User account activity log.

  3. To view a detailed list of all activity, select View activity log.

Find sign-up errors

  1. From Constituents, select Portal activity.

  2. View this week's summary under User account activity log.

  3. To view a detailed list of all activity, select View activity log.

  4. Search by error ID, name, or email address.

    Tip: You can also filter by date or error type.

Match constituents

To match new users to constituent records, Raiser’s Edge NXT checks, in order:

  1. Primary email address

  2. Last name

  3. First name

Errors in the activity log show which constituents matched based on this information.

Duplicate constituents

If no matches are found or there are only partial matches, a user can continue to sign-up. Raiser's Edge NXT will create a new constituent record for them, which usually happens when the user is new. If they already have a record that doesn’t match, duplicates will occur, and their Blackbaud ID will link to a new and empty constituent record. The user can't view their giving history or profile until you merge their records.

Tip: To avoid linking issues and duplicate records, invite constituents to create Blackbaud IDs. You can send portal invitations to an individual recipient or a list.