Group welcome email

Group admins can enable a custom welcome email that new members receive when they join the group. This email is in addition to any confirmation emails that might be sent. The group welcome email is enabled by default.

Note: The program settings and group settings determine what groups members and admins can see and do.

If you enable the email but do not customize the text, new members receive a generic email notification confirming they have been added to a group. You can preview both versions of the email in the Email Library.

Tip: To post public messages within your group page, see Group message posts. To send direct messages to group members, see Group admin messages.

Enable the welcome email

1. From the CSRconnect Community, hover over the profile icon in the upper right, then select My Account.

2. Select Communication Settings.

3. Select Edit next to the desired group. You must be an admin of that group to configure the welcome email.

4. Under Admin Communication Settings, enable Send New Member Welcome Email.

Customize the welcome email

1. From the CSRconnect Community, hover over the profile icon in the upper right, then select My Account.

2. Select Communication Settings.

3. Select Edit next to the desired group. You must be an admin of that group to configure the welcome email.

4. Under Admin Communication Settings, select Edit Email next to Send New Member Welcome Email.

5. Under Body Text, enter your custom text.

6. Select Save.

Revert your custom welcome email

If you previously customized your welcome email, you can revert to the generic default email.

1. From the CSRconnect Community, hover over the profile icon in the upper right, then select My Account.

2. Select Communication Settings.

3. Select Edit next to the desired group. You must be an admin of that group to configure the welcome email.

4. Under Admin Communication Settings, select Edit Email next to Send New Member Welcome Email.

5. Under Body Text, delete any custom text.

6. Select Save.

Deactivate your welcome email

If you previously customized your welcome email, you can revert to the generic default email.

1. From the CSRconnect Community, hover over the profile icon in the upper right, then select My Account.

2. Select Communication Settings.

3. Select Edit next to the desired group. You must be an admin of that group to configure the welcome email.

4. Under Admin Communication Settings, clear the Send New Member Welcome Email checkbox.

5. A confirmation message appears. Select Confirm. New members will no longer receive a welcome email.