Groups Email Notifications

Preview the email notifications your employees receive about group activity, such as messages, posts, and membership changes.

Send Message to Group (GR001)

Email sent from a group admin to all group members.

  • Sender: Group admin

  • Recipient: All group members

  • Trigger: Group admin uses Message All Members

  • Option to turn email on/off? Yes – The group admin chooses to send the message. The group program settings determine whether group admins can message members. Group members can manage their group email notifications.

  • Option to customize email? Yes – The group admin writes the content.

Subject line: {Group name}: {Custom subject text}

Email header: {Custom subject text}

Email text:

{Custom body text entered by group admin}

Example of the Send Message to Group email

Group Member Added (GR002)

Email sent to a new group member.

Subject line: Welcome to the group, {Group Name}!

Email header: Welcome to {Group name}

Email text:

{First name},

{Optional custom text}

If no custom text has been added, the email shows the default text: You have been added to a group.

Group Name: {Group name}

Program Name: {Program name}

Visit My Groups to learn more and manage your involvement in this group.

 

View My Groups {button links to My Groups}

Example of the Group Member Added email

Group Member Removed (GR003)

Email sent to an employee when they are removed from a group.

  • Sender: System

  • Recipient: Group member

  • Trigger: A group member is removed by the group admin

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: You have been removed from a group

Email header: You Have Been Removed from {Group name}

Email text:

{First name},

You have been removed from {Group Name}.

Visit {Community name} to learn about other available groups.

 

View Groups {button links to Explore Groups}

Example of the Group Member Removed email

Group Request to Join (GR004)

Email sent to an employee user who requests to join a closed group.

  • Sender: System

  • Recipient: Employee user

  • Trigger: An employee user requests to join a closed group

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: You have requested to join a group

Email header: Group Membership Pending

Email text:

{First name},

You have requested to join a group. You will be notified once the request has been reviewed by the group administrator.

Group Name: {Group name}

Visit My Groups to learn more and manage your involvement in this group.

 

View My Groups {button links to My Groups}

Example of the Group Request to Join email

Group Join Request Approved (GR005)

Email sent to a newly approved group member.

  • Sender: System

  • Recipient: New group member

  • Trigger: Group admin approves a user's request to join a closed group

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Your request to join a group has been approved

Email header: Group Membership Approved

Email text:

{First name},

Welcome! Your request to join {Group name} has been approved.

Visit your group page to learn more.

 

View Group {button links to group page}

Example of the Group Join Request Approved email

Group Join Request Denied (GR006)

Email sent when an employee is denied admission to a closed group.

  • Sender: System

  • Recipient: Employee user

  • Trigger: Group administrator declines a user's request to join a closed group

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Your request to join a group has been declined

Email header: Group Membership Declined

Email text:

{First name},

Your request to join {Group name} has been declined.

Visit {Community name} to learn about other available groups.

 

View Groups {button links to Explore Groups}

Example of the Group Join Request Denied email

Group Message Posted (GR007)

Email sent when a message is posted on the group page.

  • Sender: System

  • Recipient: Group member

  • Trigger: A group member posts a message on the group page

  • Option to turn email on/off? Yes - Group members can manage their group email notifications.

  • Option to customize email? Yes – The group member writes the message content.

Subject line: {Group name} – A new message has been posted

Email header: New Group Message

Email text:

{First name},

A new message has been posted in your group.

Group Name: {Group name}

Message: Date - {Content entered by member}

Posted By: {Name of member who posted message}

 

View Message {button links to group page}

Example of the Group Message Posted email

Group Membership Update (GR009)

Digest email sent when group members join or leave a group.

  • Sender: System

  • Recipient: Group admin

  • Trigger: A group member joins or leaves a group

  • Option to turn email on/off? Yes - Group admins can manage their group email notifications.

  • Option to customize email? No

Subject line: {Group name} – Membership Update

Email header: Group Membership Update

Email text:

{First name},

Membership for this group has changed. Here is a summary:

Group Name: {Group name}

Joined: {Number of members added or 0 if no change}

Departed: {Number of members departed or 0 if no change}

Visit your group page to view your current membership list.

 

View Group {button links to group page}

Example of the Group Membership Update email

Reply to Group Message Post (GR010)

Email sent to a group member when someone replies to their message post on the group page.

  • Sender: System

  • Recipient: Group member (reply recipient)

  • Trigger: A group member posts a reply to a message post on the group page

  • Option to turn email on/off? Yes - Group members can manage their group email notifications.

  • Option to customize email? Yes - The group member writes the message content.

Subject line: {Group name} – New Reply

Email header: Someone Replied to Your Message

Email text:

{First name},

Someone replied to your message in your group.

Group Name: {Group name}

Your Message: Date - {Content entered by member}

Their Reply: {Reply content entered by member}

Posted By: {Name of member who posted reply message}

 

View Message {button links to group page}

Example of the Reply to Group Message Post email

New Opportunity Added (GR011)

Email sent when a new project or event is added to the group.

  • Sender: System

  • Recipient: Group member

  • Trigger: An event or project is added to the group

  • Option to turn email on/off? Yes - Group members can manage their group email notifications.

  • Option to customize email? No

Subject line: {Group name} – New Opportunity

Email header: New Opportunity

Email text:

{First name},

A new opportunity has been added to your group.

Group Name: {Group name links to group}

Opportunity Title: {Opportunity title links to opportunity}

Date: {Opportunity date(s) and time(s)}

Location: {Address or virtual}

 

Sign Up Now {button links to opportunity page}

Example of the New Opportunity Added email

Group Member Activity Digest (GR012)

Email sent weekly or monthly providing an overview of group activity. Email is only sent when there is recorded activity.

  • Sender: System

  • Recipient: Group member

  • Trigger: Weekly or monthly recurring date

  • Option to turn email on/off? Yes - Group members can manage their group email notifications.

  • Option to customize email? No

Subject line: {Weekly/Monthly} Activity for {group name}

Email header: {Weekly/Monthly} Activity for {group name} {Date range}

Email text:

{First name},

Here's what {group name links to group} has been up to this past {week/month}.

{#} New Opportunity/ies (excluded if none)

{Opportunity title links to opportunity page}

{#} New Organization(s) (excluded if none)

{Organization title links to charity profile}

{#} New Message Post(s) (excluded if none)

{First 50 characters of message}…Read More

{#} New Document(s) (excluded if none)

{Document title and link to document}

{#} New Photo(s) (excluded if none)

{Link to new photo(s)}

{#} New Member(s) (excluded if none)

{Link to new member list}

 

Visit Your Group {button links to group page}

Example of the Group Member Activity Digest email

Group Admin Activity Digest (GR013)

Email sent weekly or monthly providing an overview of group activity. Email is only sent when there is recorded activity.

  • Sender: System

  • Recipient: Group admin

  • Trigger: Weekly or monthly recurring date

  • Option to turn email on/off? Yes - Group admins can manage their group admin email notifications.

  • Option to customize email? No

Subject line: {Weekly/Monthly} Member Activity for {group name}

Email header: {Weekly/Monthly} Member Activity for {group name} {Date range}

Email text:

{First name},

Here's what your {group name links to group} members have been up to this past {week/month}.

{#} New Member(s) (excluded if no new members)

{Join date} - {member name, member email}

{total # of members participated in events} Participated in Events (excluded if none)

{# Participants} for {opportunity title and link to page}

{#} New Message Posts (excluded if none)

{First 50 characters of message}…Read More

{#} Members Left Group (excluded if none)

{Left date} – {member name, member email}

 

Visit Your Group {button links to group page}

Example of the Group Admin Activity Digest email

New Membership Request (GR014)

Email sent to the group admin of a closed group when there is a new member request pending.

  • Sender: System

  • Recipient: Group admin

  • Trigger: Weekly or monthly recurring date

  • Option to turn email on/off? Yes - Group admins can manage their group admin email notifications.

  • Option to customize email? No

Subject line: New Membership Request for {group name}

Email header: Group Membership Pending

Email text:

{First name},

You have a new membership request for:

Group Name: {group name}

Potential Member: {name, email}

Manage Membership Requests {button links to group page's Manage Members}

Example of the New Membership Request email