Get Started with System Emails

The Settings > System Emails area is used to review and customize email templates utilized in your grant and nomination programs.

Key Features

  • Create custom copies of system emails specific to your organization, programs, and processes

  • Preview or send test emails before making them live

  • Provide translations for emails to support a global audience

  • Take advantage of 80+ email templates intended for administration, applications, invitations, reporting, and more

Learn More

Note: For more information, see the Settings > System Emails resources.

There are over 80 email templates available out-of-the-box in GrantsConnect. You can view a full list of email templates in the System Emails resources with details about their content and how they are triggered to send.

These templates typically fall into the following categories based on how they are used.

  • Administration

  • Applications

  • Internal Admins

  • In-Kind

  • Invitations

  • Nominations

  • Payment Processing

  • Reporting

  • Vetting

  • Workflow Levels

Note: For more information about the email templates included in each category, see the Configure System Emails resources.

Many of the available email templates can be customized, allowing you to update the email content based on the program or messaging required. This is accomplished by creating copies, updating their content, and then assigning them to your programs.

Warning: Not all emails can be customized. Administrative emails like those for GC- 2 Password Reset or GC-75 Verify Your Account are generated by the system and therefore cannot be modified.

Note: For more information, see the Customize Emails resource.

Default system email templates are automatically translated by the system based on the user's language settings. Customized emails will not be translated automatically. You can choose to create email copies in other languages to accommodate international users.

Note: For more information, see the Translate Custom Emails resource.

System emails are automatically assigned to a program when it is created. These emails can be tailored for each individual program, allowing organizations to better customize how a program's mission and guidelines are communicated with applicants and Grant Managers alike. This includes creating customized copies of email templates and assigning them to the program as well as deactivating any unrelated emails to ensure they are not sent.

Note: For more information, see the Set Up Program Emails resource.

System emails that are assigned to a program can be exported as a PDF. This allows users to review emails outside of the system and determine any updates that may need to be made. This export can also be used for audit purposes if needed.

Note: For more information, see the Export Program Emails resource.