Troubleshoot common reviewer issues

If your reviewers haven't received assignments or communications:

  1. Check the group's Opportunities tab to see if they've been assigned an opportunity

  2. Check the opportunity's Details tab to make sure the Begin Review Period date has passed

  3. Check the group's Details tab for Manual assignment. If so, see Manually assign applications to reviewers.

Note: Once you add a reviewer to a group, it may take up to 24 hours before they receive their first email notification.

When reviewers have too many applications assigned, reduce assignments by:

  • Making sure Only Review Qualified Applications is selected on the group's Details tab

  • Choosing manual assignment or lower numbers of automatic assignment

  • Using qualifications to set minimum requirements

  • Using qualifications and multiple reviewer groups to reduce overall workload (e.g., breaking up reviews by college, last name, etc.)

If reviewers or references are seeing the Applicant Portal (usually the General Application), they logged into the wrong portal.

Tell them to log out and do the following:

  1. Navigate to your Award Management site.

  2. At the top right, select Sign In.

  3. At the top right, select References and Reviewers.

  4. Enter your log-in information and select Sign In.

Ask the other admin to check the group's Scope on it's Details tab.

If your user account doesn't have access to this scope, you won't have access to the group. For more on scopes, see Scopes.

If you're not seeing opportunities you expect to see on the Opportunities tab:

  1. Check the group's Details tab to make sure you've selected the right Source.

  2. Look for the opportunity in your system. It may not be scoped to your user account. For more information, see Scopes.

If you can't change a group's Source, the group has active assignments on its Opportunities tab.

Either remove the active assignment or Clone and archive reviewer groups and make your changes.