Give Email Notifications

Preview the email notifications your employees receive about their giving activity, such as donation confirmations, change notifications, and cancellations.

Give Donation Confirmation (G004)

Confirmation email for donations through the Give feature.

  • Sender: System

  • Recipient: Employee donor

  • Trigger: Employee donor completes a donation through the Give cart checkout

  • Option to turn email on/off? No

  • Option to customize email? Yes – Admins can add custom text from Cart Flow Custom Text.

Subject line: Donation Confirmation

Email header: Thank you for your generosity

Email text:

{First name},

{Optional custom text}

 

Below is a summary of your recent donation activity:

Summary

Total: {Amount in local currency}

{Organization name}

{Donation type}

{Designation}

{Amount in local currency}

 

Amounts may be subject to applicable service fees.

For more information, view My Giving.

Payroll Deduction Change due to Pay Frequency Change (G007)

Email notification sent to employees with recurring payroll pledges when their pay frequency changes.

  • Sender: System

  • Recipient: Employee donor

  • Trigger: Employee's pay frequency changed and the employee has a recurring payroll pledge

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Payroll Deduction Change due to Pay Frequency Change

Email header: Payroll Deduction Change due to Pay Frequency Change

Email text:

Hello {Employee Name}

Your ongoing active payroll deduction(s) have been deactivated due to a change in your pay frequency with your employer. Your contributions are valuable to the agencies you support! We encourage you to update your contribution settings to continue giving if your community allows for changes or additional pledges throughout the year. You can review and, if allowed, make changes to your contribution here {link}.

Organization: {Organization name}

If you have any questions, please contact Customer Support {link}.

In Honor of Email (G012)

Optional email that a donor can choose to have sent to a designee.

  • Sender: System

  • Recipient: Designee

  • Trigger: Employee donor completes a donation through the Give cart checkout and selects the option to send an email to a designee.

  • Option to turn email on/off? Yes – The donor chooses to send this email during checkout.

  • Option to customize email? Yes – The donor may add a custom message during checkout.

Subject line: A Donation Has Been Made in Your Honor

Email header: A Donation was made in your honor

Email text:

{Optional custom text}

 

Donor Name: {Donor name}

Organization: {Organization name}

Donation Amount: {Amount in local currency}

Edit Donation Confirmation (G013)

Email sent to an employee donor when they edit an active donation.

  • Sender: System

  • Recipient: Employee donor

  • Trigger: Employee donor edits an existing donation managed through Give or through a Peer-to-Peer Fundraiser.

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Edit Confirmation

Email header: Edit Confirmation

Email text:

{First name},

Your edits were received. A summary of your updated transaction is below.

 

Charity: {Organization name}

Donation Type: {Donation type}

Designation: {Designation}

Donation Amount: {Amount in local currency}

 

Match Amount: {Amount in local currency}

Visit My Giving to further review, edit, or cancel your activity while available.

Cancel Donation Confirmation (G014)

Email sent to an employee donor when they cancel an active donation. For recurring credit card donations, see G023.

  • Sender: System

  • Recipient: Employee donor

  • Trigger: Employee donor cancels an existing donation

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Cancellation Confirmation

Email header: Cancellation Confirmation

Email text:

{First name},

Your cancellation request was received. Below is a summary of your updated transaction.

 

Charity: {Organization name}

Donation Type: {Donation type}

Designation: {Designation}

Donation Amount: {Amount in local currency}

 

Visit My Giving to further review your changes while available.

In-transit/Deposited Donation Notification (G017)

Summary email sent to employee donors when funds are sent to the designated nonprofit or the designated nonprofit deposits the funds. Notifications are sent on a nightly basis.

  • Sender: System

  • Recipient: Employee donor

  • Trigger: Funds are sent to the designated nonprofit or the designated nonprofit deposits the funds.

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Donation(s) status update summary

Email header: Thank you for your generosity

Email text:

{First name},

The transactions listed below have an updated status.

 

In-transit

Note: You will only receive in-transit notifications when transactions are sent either by paper check or to international processors. Transactions sent via Automated Clearing House (ACH) will not activate in-transit notifications.

{Organization name}

{Amount in local currency}

Donation Type: {Donation type}

Donation Designation: {Designation}

Donation Date: {Donation date}

Donation ID: {Donation ID}

 

Complete

Recently deposited donation(s):

{Organization name}

{Amount in local currency}

Donation Type: {Donation type}

Donation Designation: {Designation}

Donation Date: {Donation date}

Donation ID: {Donation ID}

 

For more information, view My Giving.

Donation Canceled – Eligibility Change (G023)

Email sent when a recurring credit card donation is canceled.

  • Sender: System

  • Recipient: Employee donor

  • Trigger: The donor's payment couldn't be completed for the reason specified in the email notification.

  • Option to turn email on/off? No

  • Option to customize email? No

Subject line: Donation Canceled

Email header: N/A

Email text:

Hello {First name},

Your recurring credit card donation has been canceled because {dynamic reason}.

{Dynamic reason options:

  • Your credit card payment couldn't be completed by your credit card processor (e.g. VISA or Discover).

  • Your employee account has been deactivated by your employer.

  • Your employer changed its fee settings.

  • Your employer or the receiving charity updated its Expedited Giving's settings.

  • You have chosen to deactivate your donation.

  • Under California law (Assembly Bill 488), donations made by California residents can only be processed for charities that meet specific registration and eligibility requirements. After your donation was received, {Charity name} became ineligible to accept donations under this law.

  • Your funds are being held as part of stranded funds automation (SFA). Learn more.

  • The receiving charity has become inactive or ineligible to receive donations.

  • Your donation has been deactivated by an administrator.

  • Your employer has disabled the recurring credit card giving option.}

To prevent processing issues or incorrect fee calculations, we've canceled your donation.

 

Donation Details:

Pledge ID: {Pledge ID}

Organization: {Organization name}

Amount: {Amount in local currency}

Frequency: {Donation frequency}

You can create a new donation within your community.