What's New

The Enhance Content feature, powered by Blackbaud AI, helps you quickly refine your message into a polished, audience-ready version. Whether you start with a full draft or just a few bullet points, this tool provides intelligent suggestions to improve tone, clarity, and engagement — all within your existing workflow.

To help you raise more, you can now choose a fee coverage option for your donation and event registration forms.

• Donor cover lets donors cover the processing fee for eligible transactions so 100% of their donation goes directly to you. We automatically calculate the fee for each transaction and add it to the gift amount. The full amount is tax-deductible.

• Complete Cover™ lets Blackbaud pay the fees for eligible transactions up to $3,000. In exchange, we ask the donor to give toward Blackbaud’s service, which eliminates your processing fee. For transactions equal to or greater than $3,000 or recurring gifts, your form automatically transitions to a donor cover fee model.

For more information, see Fee Coverage.

As part of ongoing security improvements, all TinyMCE Content Editors (WYSIWYG) across Luminate Online now use version 7.2.1. This update includes visual changes to the editor interface, but core functionality remains the same.

See Content Editor.

Administrators can now record offline direct debit payments for additional gifts made through TeamRaiser registrations. To do this, navigate to the participant’s record page and add an offline gift as usual. When selecting the payment method, select Bank withdrawal from the payment options. The modal window for processing the transaction will ask for bank account information.

Note: This enhancement applies only to additional gifts, not to registration fees.

Additionally, when administrators enter constituent offline transactions, the payments window will appear differently. While the workflow remains unchanged, the visual layout of the payments window has been updated. To process these transactions in Constituent360, select a participant, go to Transactions, choose a donation form, and select GO. Then, choose Credit Card. You will then see options for Credit card or digital wallet and Direct debit account. The modal window for processing the transaction will look different from previous versions.