What's New

The Enhance Content feature, powered by Blackbaud AI, helps you quickly refine your message into a polished, audience-ready version. Whether you start with a full draft or just a few bullet points, this tool provides intelligent suggestions to improve tone, clarity, and engagement — all within your existing workflow.

To help you raise more, you can now choose a fee coverage option for your donation and event registration forms.

• Donor cover lets donors cover the processing fee for eligible transactions so 100% of their donation goes directly to you. We automatically calculate the fee for each transaction and add it to the gift amount. The full amount is tax-deductible.

• Complete Cover™ lets Blackbaud pay the fees for eligible transactions up to $3,000. In exchange, we ask the donor to give toward Blackbaud’s service, which eliminates your processing fee. For transactions equal to or greater than $3,000 or recurring gifts, your form automatically transitions to a donor cover fee model.

For more information, see Fee Coverage.

As part of ongoing security improvements, all TinyMCE Content Editors (WYSIWYG) across Luminate Online now use version 7.2.1. This update includes visual changes to the editor interface, but core functionality remains the same.

See Content Editor.

To process transactions when a credit or debit card is not physically present (such as back office mail-in or phone donations), you can now enter offline credit and debit card gifts without requiring the card’s security code (CVV). While the CVV field still appears, it is now optional.

Previously, CVV was mandatory for offline gift entry unless using the S1300 Tag process. With this update, you can process individual or batch offline entries with or without the CVV code directly through checkout modal.

Requirements

• The donation form must use checkout modal.

• Not compatible with checkout embedded.

• Works within Luminate Online only.

• Not compatible with external websites or applications.

• Requires a checkout-enabled merchant account.

• No separate merchant account or payment gateway is required.

Note: Direct debit support is coming soon.

For detailed steps on using this feature, see Offline donations. Follow the steps to set up an offline donation form and enter your offline card transactions.

So that you can add gifts through checkout for companies that span multiple TeamRaiser events, the checkout solution now supports gift entry for National Cross-Event Companies in TeamRaiser.

See Add a Gift for a National (Cross-Event) Company.

Previously, the getParticipants API could return newly registered participants with "null null" for names until participant processing completed. This could sometimes lead to temporary inconsistencies in participant data for API consumers.

With this release, participants whose names have not yet been populated are now excluded from getParticipants API responses. until their names are fully populated. This change eliminates the brief window where incomplete participant records were returned, ensuring more accurate and reliable data for consumers.

To ensure PCI compliance, we now automatically add the Checkout modal data element to donation forms that are moved out of archive status into active status.

We've also updated the user interface to help you recognize this change.

See Restore an archived form.

We’ve enhanced Good Move App Setup to support multi-lingual public event names, ensuring consistency with the language-specific values entered in the Identify TeamRaiser step.

Public Name values for English (US), French (Canada), and Spanish (US) now sync to their corresponding language tabs in the Good Move app.

See Configure Good Move App Event Details.

The deprecation of Yahoo’s legacy Social Directory APIs disabled the existing Yahoo contact import functionality in the Participant Center, so we've removed the option. We're currently exploring a new Yahoo protocol that would allow you to use your own Yahoo-subscribed APIs.

Participants can always manually import Yahoo contacts by:

1. Exporting contacts from Yahoo.

2. Importing them into Participant Center via CSV.

For help, see Import contacts from Yahoo into the Participant Center.