What's New in Development Agent
The Development Agent releases enhancements on a regular basis, so keep an eye on this space for details about these additions!
June 2026
Development Agent communications send in defined delivery windows
June 8, 2026
The agent now sends email and SMS messages within defined delivery windows instead of at midnight. Communications now occur during the following timeframes:
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Email: 10 AM – 6 PM Eastern Time
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SMS: 11 AM – 7 PM Eastern Time
This update helps ensure messages are delivered at more appropriate times and aligns SMS delivery with TCPA guidelines.
May 2026
Automatically create a Blackbaud donation form for solicitation messages
May 29, 2026
When configuring solicitation messages, you can now choose to use a Blackbaud donation form instead of providing an external donation URL. When you select this option, the system automatically creates and manages a donation form on your behalf. A confirmation message appears the first time the form is created.
After the form is created, review it in Online Giving (accessible from the omnibar) to confirm the fund designation, branding card, and confirmation email align with your organization before solicitation messages begin sending.
Note: This option requires Blackbaud Merchant Services payment processing.
Your feedback shapes better messages over time
May 15, 2026
The Development Agent now uses your feedback more effectively to improve future content. As you provide input during the review of upcoming messages, the agent adapts and applies what it learns to generate more relevant and effective messages over time.
Smarter thank‑you scheduling after donations
May 14, 2026
When the Development Agent detects a new donation, it now automatically prioritizes a timely thank‑you while maintaining appropriate spacing between engagements. The agent may adjust upcoming engagements as needed to ensure donors are acknowledged promptly, without over‑contacting them.
April 2026
Smarter outreach starts with knowing your mission from the Blackbaud Verified Network
April 16, 2026
The Development Agent now connects with the Blackbaud Verified Network (YourCause) to better understand your organization.
When your organization has a profile in the Blackbaud Verified Network, the agent gains access to your mission statement, name, address, and nonprofit type, giving it context to align its outreach with your voice and details.
Already have a Blackbaud Verified Network profile? Revisit your profile to ensure it has up-to-date information.
Don't have a Blackbaud Verified Network profile yet? You may receive a notification that prompts you to add your organization's information so your agent can better reflect your messaging.