Development Agent - Agents For Good

Blackbaud's Agents For Good provides AI that expands your team. Your Development Agent is a proactive virtual team member, built into your Blackbaud solution, that engages donors at scale with your oversight.

The agent helps you strengthen constituent relationships through a guided sequence of messages, from introduction to engagement or solicitation, based on your preferences.

Get Started with Development Agent

1. In Portfolio, Development Agent, onboard your agent.

2. Work with your IT team to configure your agent's email.

3. Get Started with basic concepts and steps to use your agent.

Work With Your Agent

Use these resources to learn, configure, and manage Development Agent.

• Start here: Overview and FAQs

• Configure your agent: Brand voice, knowledge, display names, data mapping, engagement options, and SMS settings

• Track progress: Onboarding progress, performance and outreach progress, and Work Center

• Manage communications: Scheduled and escalated engagements, and communication history

• Stay informed: What's New

Tip: If you'd like to configure permissions after onboarding, work with theDevelopment Agent Manager role.