Financial Aid Parent Portal Navigation and FAQs

1. Go to studentfinancialaid.blackbaud.school.

2. Choose one:

   • Select Create account if this is your first time signing in.

   • Enter your email address and select Continue if you already have an account.

For information on signing in with Blackbaud ID, see Sign in with Blackbaud ID (BBID).

Use the Home page as your central location to view your application, upload documents, and check mesages.

Navigation

• Select Home in the top navigation bar to return to this page at any time.

• Select Settings to manage your language and notification preferences. For more information, see Parent Settings.

• To sign out, select your initials in the upper right, then select Sign out.

• Select the chat icon in the lower right to contact the Parent Contact Center during available hours.

Home Page Overview

The Home page includes the following sections:

• Year tiles containing Application, Documents, and Other Documents

• Communications

• Schools

Application

Use the Application section to track your application details and status.

• Review your application status, application ID, and submitted date, if applicable.

• If your application status is "Open", select Continue to resume.

• A green checkmark indicates the application has been submitted.

  Note: Your application will not be reviewed until the required supporting documents are provided. See Documents for more information.

• Select View to open a submitted application. With the exception of the schools selected on your application, you cannot edit your application once it is submitted. You can edit the selected schools before your application is "Verified". For more information, see Edit Schools.

Documents

After you submit your application, required documents appear in the Documents section.

• Select Upload to submit a document.

• If you cannot provide a document, select Upload, then Cannot provide document.

• A green checkmark indicates a document is submitted.

• An empty circle indicates a document is still needed.

For more information, see Submit Documents.

Communications

The Communications section displays your most recent messages.

• Select a message to open it.

• Select View more to see older messages.

Schools

Use the Schools section to manage the schools included in your application.

• Select Edit to update your selected schools.

• If your application status is "Verified", editing is not available.

For more information, see Edit Schools.

1. Gather financial documents to ensure accurate information.

   Documents to have readily available as you complete your application

   • Most recent W-2 forms if employed

   • Most recent paystubs if employed

   • 1040 US Individual Income Tax Return

   • Business income documentation (1065, 1120, 1120S)

   • Benefit statements for federal/state assistance or veteran programs

   • 1099-M income forms

   • Mortgage or rent payment details for all properties

   • Utility bills for all properties

   • Housing insurance for all properties

   • Property tax information for all properties

   • Medical expense information

   • Childcare or eldercare expense documentation

   • Retirement, savings, and asset documentation

   • Vehicle payment and insurance information

2. Confirm your school's application deadline.

3. Take your time and answer each question accurately.

4. Save your progress and return at any time.

After you submit your application, the required supporting documents are listed on the Home page under the application year. You must submit the required documents before your application is considered complete and ready for review.

If you cannot submit a specific document, see What if I cannot provide a required document?

1. On the Home page, select Upload next to the document you are providing.

   

2. Select Attach file and choose the document file from your device.

   

3. Select Save.

4. A green checkmark and the filename display for the submitted document.

   

5. Repeat for any remaining required documents.

Tip: For more information on documents, see Document Upload FAQs.

View your most recent message under Communications on the Home page.

• Select a message to open it.

• Select View more to see older messages.

After starting your application, yourApplication ID on the Home page:

Application status is displayed on the Home page.

Open: Application started but not submitted.

Submitted: Application submitted; documents not yet received.

Documents Received: Documents submitted and pending review.

Verified: Application reviewed and ready for school decision.

Once your application status updates to Documents Received, you will be notified via email within 10 business days if any additional documents are needed.

Each school determines when they make their financial aid decisions and when those decisions are communicated to families. Please contact your school for more information on their award timeline.

• Divorced or separated parents: each custodial parent submits their own application if they are seeking financial assistance.

• Married, but living separately: submit one application.

• Include contributions from non-custodial parents or relatives in Annual Tuition Contribution.

To print or download your application, you must print or download each application page using the Print option in your browser.

To add or change schools, see Edit schools.

The sender address is customerservicemessages@blackbaud.school. To add this email address to your "safe senders" list, see How do I add an email to my "safe senders" list?