Note: February 2025 Update: Fraud management is now handled by Blackbaud Merchant Services. See Checkout Fraud Management.
Use the Fraud Management feature to monitor and clean up constituent records created during declined donation transactions.
Note: This feature only applies to constituent records created as the result of a failed transaction. Pre-existing constituent records will not be tagged as Fraud Suspect. Only monetary transactions are screened, not surveys.
Why is this valuable?
Omitting or removing fraudulent constituent records reduces database clutter, dead letters, and emails bounces.
Administrators access the Fraud Management interface to confirm or remove tagged constituent records. See Fraud Management for more details.
Alternatively, use the Query Builder to compile a list of fraud suspects to create a suppression group. See Fraud Management and Select Target Audience Groups.
How does it work?
A donor enters a donation using the form on your website.
Luminate creates a new constituent record for the donor if one does not already exist.
If Fraud Management is set to DECLINED, and the transaction is declined, the new constituent record Active Detail changes to Fraud Suspect.
If Fraud Management is set to FRAUDULENT, and the transaction is declined with a fraud code, the new constituent record Active Detail changes to Fraud Suspect.
See Fraud Management for setting details.
