Nonprofit Manager
If you're registered as a Nonprofit Manager for your organization, you do not have permission to take the following actions:
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Update the organization's display address
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Edit the disbursement name and address used for checks
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Set up ACH direct deposit
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Manage banking information
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Add and manage users
These actions are only available to Nonprofit Administrators. To access these features, contact an active Administrator for your organization OR contact NPOconnect Support to request your role be upgraded.
Note: For more information about each role, see About User Roles and Permissions.
Frequently asked questions (FAQs)
I registered as an Administrator. Why was I added as a Manager instead?
In order to be approved as an Administrator, you must be in a financial role, on the management team, or an office leadership team member within your organization. This is because Administrators have permission to access sensitive data in NPOconnect, such as banking information.
If your responsibilities do not fall into one of these categories OR you did not submit proper role verification documentation, you may be added as a Manager instead.
Note: For more information, see Documents Accepted for Role Verification and Proof of Identity.
How can I change my role to Administrator?
For more information, see Upgrade Managers to Administrators.