Development Agent - Agents For Good

Blackbaud's Agents For Good provides AI that expands your team. Your Development Agent is a proactive virtual team member, built into your Blackbaud solution, that engages donors at scale with your oversight.

The agent helps you strengthen constituent relationships through a guided sequence of messages, from introduction to engagement or solicitation, based on your preferences.

Get Started with Development Agent

1. Onboard your agent in Portfolio, Development Agent.

2. Work with your IT team to configure your agent's email.

3. Review the Getting Started tutorial for basic concepts and steps to use your agent.

Work With Your Agent

Use the following resources to understand, configure, and manage your agent:

• Overview

• FAQs

• Names, voice and knowledgebase, data mapping, and engagement options

• Onboarding progress

• SMS overview, SMS configuration, and SMS required policy and terms compliance

• Standard and escalated engagements

• Communication history

Tip: If you're looking to configure permissions after onboarding, navigate to Security to work with the Development Agent Manager role.