October 20, 2026: Release 26.11.0

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We're launching improvements to the Stranded Funds Automation (SFA) process that help more donations reach their intended charities, give greater transparency to your employee donors, and give you more flexibility in how your community handles stranded funds.

• For most hold reasons, donations now enter a holding period before they enter SFA. During the holding period, we check for indications that we can now successfully disburse a payment to the intended charity and make additional payment attempts when possible. If we are not able to disburse to the intended charity by the end of the holding period, the donation enters SFA.

• The new Action Required page shows employees what actions they can take to address their stranded funds and donations at risk of becoming stranded funds.

• To consolidate email notifications to donors, employees will now receive a weekly digest email. This email includes all donations the employee can address and directs them to the Action Required page.

• If enabled for their community, employees can now redirect their corporate dollar donations. This applies to incentives, matches, volunteer grants, and Cause Cards.

• We have added two new settings to SFA Settings.

  • Allow Employee to Redirect Corporate Dollars: If turned on, employees can redirect their corporate dollar donation based on the donation’s original charity bucket. If turned off, corporate dollar donations redirect automatically to the preferred alternate organization.

  • Restrict employees to alternate and suggested redirect organizations: If enabled, employees can only select an organization from your list of suggested charities when they redirect corporate dollar donations. They cannot search for a redirect organization.

For more information on the updated SFA process, see:

• Stranded Funds Automation

• How Stranded Funds Automation Works

• Action Required

• Stranded Funds Automation Settings

Note: The Stranded Funds Automation process will resume for all affected transactions on October 26.

To improve the user experience for users outside of the United States, we have updated how dates display across the platform. Within CSRconnect, the system will determine the user’s location based on their browser settings. For users outside of the US, dates will display in dd/mm/yyyy format when applicable.

The new Total Amount Requested column shows the total of all match requests that have been requested, approved, or paid under a match program. You can see this column from CSRconnect Admin Portal, Admin tools, Program Management, Match Programs.

For communities with the t-shirt setting enabled for volunteer events, employees can now save their Preferred T-Shirt Size in My Account. When they sign up for events with t-shirt selection, their preferred size is pre-selected when that size is available.

If the employee does not have a preferred t-shirt size in My Account, the system saves the t-shirt size they choose during event sign up. They can update their Preferred T-shirt Size any time in My Account.

We have updated Group pages to continue modernizing the user experience for employees.

• We added a new left navigation menu for main group features, such as message posts and group events. The items previously in the left navigation are now under Admin Options.

• Replies to message posts now appear below the original post, making it easier to follow conversations within your group.

• The group events list now defaults to show upcoming events and events with upcoming occurrences. You can select Show Past Events to view all group events.

• You can now sort your group event and group project lists.

• Group photos now display as a gallery. Select a photo to enlarge it and view its details.