Guidelines for Translations

Many areas in GrantsConnect allow you to translate your program assets into various languages to better support international audiences. While some assets are automatically translated by the system, you can also add your own translations for custom assets like email copies.

Before you begin...

Prior to building out translations, it's recommended to keep the following in mind:

  • Ensure you've selected all of the languages your organization plans to support in the Settings > Client Settings area. Only those languages defined in the client account will appear as options when translating content.

  • Machine translation is available for most content. However, some content - such as layout components in forms - require you to provide your own translated text.

  • Finalize the content for your forms, programs, etc. as much as possible. While not required, this helps limit how much of your translated content you'll need to update as edits are made.

 

Areas that support translations

About translations

  • In-kind categories and items are not automatically translated.

  • Categories and items can be translated using machine translation or by adding custom translations.

    Tip: Translations can be updated in bulk by clicking on Machine translate all empty fields or exporting current translations to CSV to edit and re-import into GrantsConnect.

 

How to translate forms

For instructions on creating and managing translations, see Translate In-Kind Categories and Items.

 

About translations

  • System email templates are automatically translated by GrantsConnect based on the user's language settings.

    Note: These translations are default for the system and cannot be edited by the client.

  • Email copies are not automatically translated.

 

How to translate email copies

For instructions on creating and managing translations, see the following resources:

 

How email recipients experience translations

Recipients - including applicants and Grant Managers - receive the version of the email for the language they've set in their GrantsConnect account. If their language is not available in your translations, their email will be sent in the client's default language instead.

 

Troubleshooting and limitations

  • Tokens - such as {{FIRST_NAME}} or {{ORGANIZATION}} - display in the client's default language even if the email copy has been translated.

  • If emails are missing translations for elements like the program details or form fields, ensure you've created translations for this content in their respective areas.

 

About translations

  • Custom forms and form fields are not automatically translated.

  • Content can be translated using machine translation or by adding custom translations.

    Tip: Translations can be updated in bulk by clicking on Machine translate all empty fields or exporting current translations to CSV to edit and re-import into GrantsConnect.

 

How to translate forms

For instructions on creating and managing translations, see Translate Forms.

 

Troubleshooting and limitations

  • Machine translation is not available for layout components since they contain custom styling elements like HTML.

 

About translations

  • Grant program details are not automatically translated.

  • Content can be translated using machine translation or by adding custom translations.

    Tip: Translations can be updated in bulk by clicking on Machine translate all empty fields or exporting current translations to CSV to edit and re-import into GrantsConnect.

 

How to translate program details

For instructions on creating and managing program translations, see Translate Grant Program Details.

 

About translations

  • Nomination program details are not automatically translated.

  • Content can be translated using machine translation or by adding custom translations.

    Tip: Translations can be updated in bulk by clicking on Machine translate all empty fields or exporting current translations to CSV to edit and re-import into GrantsConnect.

 

How to translate program details

For instructions on creating and managing program translations, see Translate Nomination Program Details.

 

 

About translations

  • Program automation details are not automatically translated.

  • Content can be translated using machine translation or by adding custom translations.

    Tip: Translations can be updated in bulk by clicking on Machine translate all empty fields or exporting current translations to CSV to edit and re-import into GrantsConnect.

 

How to translate program automation details

For instructions on creating and managing translations, see Translate Program Automation Details.

 

 

Frequently asked questions (FAQs)

No, translation is not available for document templates. If you need to distribute translated merge documents, it's recommended to create new templates for the languages needed and then attach to the respective applications or email copies.

 

No, translations you've created either manually or using machine translation are not automatically updated when the original content is edited. If you make changes to the original content in your program details, forms, etc., return to the respective Translation area to update your translations.